A two-day workshop on bodily injury claims, organized by Togo's Directorate of Insurance, opened in Kara on October 29. The event brings together stakeholders from the Central, Kara, and Savanes regions, including insurance companies, security forces, rescue services, medical facilities, medical experts, and victim associations. The workshop aims to identify challenges hindering victim support and define concerted mechanisms to accelerate bodily injury claims settlement.
The workshop seeks to clarify the responsibilities of each stakeholder, improve information circulation, and reduce delays in constituting and processing indemnification files. Participants will engage in technical discussions and share experiences to propose a harmonized support circuit, from initial rescue to definitive victim indemnification. This initiative aligns with the Inter-African Conference of Insurance Markets' (CIMA) insurance code provisions.
Togo's Kara region Governor, General Adjitowou Komlan, noted persistent dysfunctions in the victim support chain, including delays in transmitting reports, insufficient medical files, and divergences in damage assessments. He urged participants to prioritize concrete solutions around three requirements: clarifying responsibilities, expediting and tracking administrative and medical documents, and strengthening trust among stakeholders.
Governor Komlan emphasized the need to guarantee emergency care for victims and explore secure digitalization possibilities for procedures. Insurance Director, Assignon Koffi Masé Elom, stated that this initiative addresses observed delays in bodily injury claims settlement. The goal is to harmonize stakeholders' practices to respect CIMA code deadlines.
Elom explained that discussions will lead to a roadmap and the establishment of a committee to monitor taken commitments. Dr. Kassegne Iroukora, a bodily injury expert, highlighted the importance of initial medical certificates, consolidation certificates, and medical expertise in the indemnification process. He noted that unfamiliarity with procedures and missing documents cause prejudicial delays for victims.
The workshop enables stakeholders to engage in technical discussions, share experiences, and propose solutions to challenges hindering victim support. By improving collaboration and clarifying responsibilities, participants aim to enhance the compensation process for accident victims in Togo.
The two-day workshop in Kara will conclude with a roadmap and a plan for implementing measures to improve victim support and indemnification. Key stakeholders will work together to address existing challenges, ultimately enhancing the overall compensation process for accident victims in Togo.
Key points
- The workshop aims to improve the compensation process for accident victims by clarifying responsibilities and expediting administrative and medical procedures.
