The Ministry of Interior's citizen space has obtained the "Marhaba" quality certification for excellent reception services, awarded by the National Institute of Standards and Industrial Property. The certification was presented during a ceremony held on Monday, November 9, 2026, at the capital city's training and decentralization support center. This achievement highlights the ministry's commitment to providing high-quality services to citizens.
According to Major General Mohamed Mansour, director of the office of relations with citizens at the Ministry of Interior, the citizen space is an exemplary and environmentally friendly space that strives to provide quality services to citizens. In 2025, the space received 115,000 citizens and processed over 40,000 files related to passports, national identity cards, and other services.
The "Marhaba" certification is valid for three years and can be revoked or renewed during this period. The National Institute of Standards and Industrial Property's director-general, Nafea Boutiti, stated that spaces and offices that obtain the certification are subject to regular monitoring. This ensures that the certified entities maintain the required standards.
The Ministry of Interior's achievement demonstrates its dedication to improving citizen services and enhancing the overall experience. The "Marhaba" certification is a testament to the ministry's efforts to provide efficient and effective services to the public. This development is part of a broader initiative to modernize and upgrade public services in Tunisia.
The certification ceremony was attended by officials from the Ministry of Interior and the National Institute of Standards and Industrial Property. The event highlighted the importance of quality and excellence in public services. The Ministry of Interior's citizen space is an example of a well-functioning public service that prioritizes citizen satisfaction.
In recent years, Tunisia has made significant strides in improving its public services and infrastructure. The country's efforts to enhance the business environment and provide quality services have been recognized internationally. The "Marhaba" certification is another example of Tunisia's commitment to excellence and quality.
The Ministry of Interior plans to continue providing high-quality services to citizens and maintaining the standards required for the "Marhaba" certification. The ministry's achievement serves as a model for other public institutions to follow, and it demonstrates the government's commitment to improving the lives of its citizens.
Key points
- The Ministry of Interior's citizen space received the "Marhaba" quality certification for excellent reception services.
- The certification is valid for three years and can be revoked or renewed during this period.
- In 2025, the citizen space received 115,000 citizens and processed over 40,000 files related to various services.
