MTN MoMo, a leading mobile money service in Uganda, has partnered with C-Care, a healthcare provider, to introduce an integrated digital payment system for medical bills. This system allows patients and their families to settle medical expenses directly from their MTN MoMo wallets at participating C-Care facilities across Uganda. The partnership aims to provide a convenient and secure payment process for households managing medical expenses.
The digital payment system eliminates MTN MoMo transaction charges, making it easier for patients and their families to pay medical bills. Customers can make payments using their personal MoMo PIN, receive instant confirmation, and obtain receipts through the hospital's system. This initiative is expected to offer greater convenience to households managing medical expenses, particularly when the person paying the bill is not the patient or is not physically present at the hospital.
Phrase Lubega, Managing Director of MTN MoMo, highlighted the importance of digital financial services in addressing everyday needs. She stated that the partnership reflects MTN MoMo's efforts to develop digital financial services that solve real problems in people's lives. Lubega emphasized that healthcare is an essential service, and paying for it should be as convenient and straightforward as possible.
The partnership aligns with MTN MoMo's ambition to expand the use of mobile money beyond conventional transfers and make it a practical payment option across essential sectors. Lubega mentioned that MTN MoMo aims to make MoMo a practical payment solution across services people depend on, from healthcare and education to transport and retail. This partnership is a significant step towards achieving this goal.
For C-Care, the integration provides an additional payment channel intended to improve the patient experience and simplify the process of settling medical bills. Dr. Miriam Mutero, General Manager of C-Care IHK, stated that the partnership supports the hospital's efforts to make its services more accessible and convenient. She emphasized that integrating MTN MoMo into their payment system gives patients and their families a convenient, secure, and reliable alternative for making payments.
To use the service, customers visiting participating C-Care facilities need to inform the cashier that they intend to pay through MTN MoMo and provide their registered mobile number. Once a payment request is initiated, customers review and authorize it using their personal MoMo PIN. After a successful transaction, the customer receives a confirmation message from MTN MoMo, while C-Care receives confirmation through its hospital system.
MTN MoMo has advised customers to take precautions when using the service, including not disclosing their PINs to anyone and approving only payment requests they recognize. Customers who encounter issues with their accounts being debited without confirmation from the hospital are advised to retain the transaction message and provide the transaction ID to the cashier for verification. They can also seek assistance from MTN Customer Care or a C-Care customer service representative.
Key points
- The partnership between MTN MoMo and C-Care eliminates transaction charges for medical bill payments.
- The digital payment system provides a secure payment process using personal MoMo PINs.
- The initiative aims to make medical bill payments more convenient and accessible for patients and their families.
