Mada Hotels, a leading hospitality service provider in East Africa, is seeking a professional and service-oriented IT Assistant to join its team at the Jinja Nile Resort in Uganda. The successful candidate will be responsible for providing technical support to staff and guests, troubleshooting hardware, software, and network issues, and installing, configuring, and maintaining IT equipment. The resort is located in Jinja, a popular tourist destination known for its adventure activities and scenic views. Mada Hotels was founded in 1982 and operates several properties throughout East Africa.
The IT Assistant will play a critical role in ensuring the smooth operation of the resort's IT systems, including monitoring and maintaining Wi-Fi and network systems, supporting hotel systems such as POS and other hospitality technologies, and managing user accounts, email, passwords, and system access. The ideal candidate will have relevant qualifications and experience in IT, with a strong passion for technology and customer service. The job offer is open to candidates with a bachelor's degree and no experience.
Key duties and responsibilities of the IT Assistant include providing technical support to staff and guests, troubleshooting hardware, software, and network issues, and installing, configuring, and maintaining computers, printers, and other IT equipment. The IT Assistant will also be responsible for assisting with data backups, antivirus protection, and system security, as well as performing regular IT maintenance and software updates. The successful candidate will be able to work independently and as part of a team.
Mada Hotels offers a range of services, including Adventures Aloft Balloon Safaris, which provides tourists with the opportunity to explore Africa's most famous game reserves, including the Masai Mara, Serengeti, and Tarangire National Park. The company is committed to providing exceptional customer service and is seeking an IT Assistant who shares this commitment. The IT Assistant will be an integral part of the resort's team and will have the opportunity to grow their career in the hospitality industry.
Interested candidates should send their CV and application to the specified email address, with a deadline of October 31. Only shortlisted candidates will be contacted. The job offer is one of several IT-related jobs currently available in Uganda, including positions at Centenary Bank, Epicentre, and Mayfair Insurance. Candidates can find more information about the job and how to apply on the Ugandan Jobline website.
The successful candidate will be required to work 8 hours a day and will be responsible for maintaining records of IT equipment, repairs, and maintenance. The IT Assistant will also be required to escalate complex technical issues to the relevant IT personnel. Mada Hotels uses cookies and similar technologies to personalize content and ads, provide social features, and analyze traffic on its website.
The IT Assistant position at Jinja Nile Resort offers a unique opportunity for a motivated and service-oriented individual to join a leading hospitality company in East Africa. With a range of responsibilities and opportunities for career growth, this job is ideal for candidates who are passionate about technology and customer service. The Ugandan Jobline website provides more information about this job and other available positions in Uganda.
Key points
- Mada Hotels is seeking an IT Assistant to provide technical support at its Jinja Nile Resort in Uganda.
- The successful candidate will have relevant qualifications and experience in IT, with a strong passion for technology and customer service.
- The IT Assistant will play a critical role in ensuring the smooth operation of the resort's IT systems.
