The Juba City Council has taken a step towards increasing transparency and accountability by issuing uniforms with individual identification numbers to all its revenue collectors. This move aims to help residents distinguish between genuine council employees and impostors who collect taxes and fees in markets. The identification numbers are part of the council's reforms to address complaints about the conduct of revenue collectors and administrative officers.
According to Caretaker Mayor Christopher Serafino Wani Swaka, the identification system will enable the council to identify any official accused of misconduct while carrying out their duties. Each revenue collector now wears a Juba City Council uniform with a unique control number linked to their name. This system will help to improve accountability and transparency in the collection of taxes and fees.
The introduction of identification numbers is in response to concerns raised by residents who were unable to distinguish between genuine council employees and impostors. The council has also planned to extend the identification system to administrative officers working within its structures. This move is expected to improve the overall conduct of council officials and increase public trust.
In addition to the identification system, the council is establishing a public relations department and a toll-free call centre to improve communication with residents. The call centre will allow citizens to report complaints, seek information, and raise concerns directly with the council. This move is expected to increase transparency and accountability in the council's operations.
The council's website provides access to its revenue schedule, annual budget, and approved bylaws. This information is intended to help residents understand the fees they are required to pay and strengthen accountability between the council and the public. By making this information publicly available, the council aims to increase transparency and build trust with its citizens.
Mayor Swaka emphasized that residents can report any misconduct by council officials through the established platforms, and the council will be able to identify the individual. The council's reforms aim to address complaints about the conduct of revenue collectors and administrative officers. The identification system and other measures are expected to improve the overall efficiency and effectiveness of the council.
The Juba City Council's measures are expected to improve accountability, transparency, and communication with residents. The council's efforts to increase transparency and accountability are crucial in building trust with its citizens. The identification system and other measures will help to ensure that council officials are accountable for their actions and that residents have access to information about the council's operations.
Key points
- The Juba City Council has issued uniforms with individual identification numbers to its revenue collectors to improve accountability and transparency.
- The council plans to extend the identification system to administrative officers working within its structures.
- The council has established a public relations department and a toll-free call centre to improve communication with residents.
