Dodoma Regional Commissioner Rosemary Senyamule has called on service providers to prioritize customer satisfaction by addressing their challenges and providing solutions. On October 5, 2026, she launched services at the TotalEnergies Vikonje petrol station in Dodoma, which offers various services, including shops for community members. This launch coincided with Customer Service Week, marked across Tanzania. Senyamule emphasized that customers who receive good services are more likely to return.
Senyamule highlighted the importance of good customer service as a key factor in business competition. She stressed that service providers have a responsibility to ensure customers return for services. According to her, customers' challenges must be acknowledged and addressed before providing solutions. By doing so, businesses can gain acceptance from other customers. The Regional Commissioner also acknowledged TotalEnergies' 57 years of experience in Tanzania, with 128 stations nationwide, including 13 in the Dodoma Region.
The TotalEnergies Vikonje petrol station offers various services, including fuel, lubricants, and shops. The station's director, Edwin Sanga, expressed confidence in the TotalEnergies brand, citing its consistent provision of quality and standard products. Sanga promised to follow instructions and advice from regional authorities, prioritizing safety requirements for customers and employees. This move aims to enhance customer satisfaction and trust in the business.
TotalEnergies representative Abdul-Rahim Siddique attributed the company's continued investment in the business to the good cooperation received from the government. He emphasized their commitment to accepting advice aimed at improving services, enabling them to provide quality services meeting people's expectations. The company prioritizes employees from communities surrounding their services, contributing to local economic growth.
During the launch, Senyamule and other officials inspected the station's facilities, including the shops and fueling areas. The Regional Commissioner encouraged service providers to adopt a customer-centric approach, ensuring that their challenges are addressed promptly. This approach is expected to enhance customer satisfaction and loyalty, ultimately driving business growth.
The Customer Service Week celebration in Tanzania aims to promote good customer service practices across various industries. Senyamule's directive to service providers aligns with this goal, emphasizing the need for businesses to prioritize customer satisfaction. By doing so, businesses can build trust and loyalty with their customers, driving long-term success.
The launch of the TotalEnergies Vikonje petrol station and Senyamule's directive have been well-received by the local community. The station is expected to provide much-needed services to residents, while also creating employment opportunities. As the business continues to operate, it will be closely monitored to ensure compliance with the Regional Commissioner's directive and the company's commitment to good customer service.
Key points
- Dodoma Regional Commissioner Rosemary Senyamule has directed service providers to address customers' challenges by providing solutions instead of ignoring their complaints.
