Pearl Bank Uganda, formerly known as PostBank Uganda, is recruiting an Applications Support Officer. The bank is rebranding to enhance its appeal to partners and customers while focusing on digital finance and inclusive growth. The successful candidate will be responsible for proactive identification, isolation, and resolution of issues in the business applications space. This role requires a bachelor's degree in IT, Computer Science, or related fields. The ideal candidate should have at least two years of experience in an IT department.
The Applications Support Officer will monitor IT applications' uptime and performance using monitoring tools, alerts, and dashboards. They will analyze and resolve application-related issues escalated from the bank's Level 2 support team and maintain proper documentation. The officer will also coordinate with application vendor support in case of product bugs or enhancement requirements and follow up with the vendor for early resolution and solution. Strong knowledge of dockerization, containerization, Unix/Linux operating systems, SQL, and DBMs is required.
The Applications Support Officer will own all application-related calls, problems, and incidents assigned in the IT service desk system. They will carry out problem investigation and analysis, follow up with respective teams, and update the status with issue resolution for closure. The officer will schedule, plan, and execute the installation and testing of new products, upgrades, patches, or improvements to the applications. They will also gather system enhancement, data extract requests, and reporting requirements from system users.
The successful candidate should have advanced knowledge of Windows Operating systems and programming experience in languages such as Python, C#, PHP, JS, or Java. They should be able to troubleshoot and solve user problems and have scripting knowledge. The Applications Support Officer will maintain banking systems performance by performing proactive system capacity and availability monitoring and analysis, performance tuning, and troubleshooting network problems.
Pearl Bank Uganda emphasizes certain business behaviors, including a passion for excellence, teamwork, integrity, and innovation. The bank is an equal opportunity employer and only shortlisted candidates will be contacted. To apply, candidates should submit a cover letter, detailed CV, and copies of academic documents as one file via email to the Chief People & Strategy Officer.
The application deadline is October 2, 2026, at 5:00 pm. The Applications Support Officer role is a full-time position with 8 hours of work per day and requires at least 24 months of experience. Interested candidates can visit The Ugandan Jobline website or Facebook page for more information and similar job listings.
The Applications Support Officer will play a critical role in ensuring the smooth operation of Pearl Bank Uganda's business applications. The bank's focus on digital finance and inclusive growth makes this role essential to its success. Candidates with the required skills and experience are encouraged to apply for this opportunity.
Key points
- The Applications Support Officer will be responsible for ensuring uptime and service availability of business applications.
- The role requires at least two years of experience in an IT department and a bachelor's degree in IT, Computer Science, or related fields.
- The application deadline is October 2, 2026, at 5:00 pm.
