Algerian Labor Minister Mohamed Hatatoucha highlighted the importance of improving public service quality and addressing citizen concerns on Thursday in Algiers. He emphasized the need for a new management approach that prioritizes seriousness, rigor, and discipline. This approach aligns with the high instructions of President Abdelmadjid Tebboune, aiming to enhance state institutions' effectiveness and public service quality.
Minister Hatatoucha chaired a national meeting with sector officials, where he stressed that the upcoming phase for the sector would focus on action and results rather than justifying shortcomings or presenting achievements. He considered improving citizen reception conditions and addressing their concerns a top priority that cannot be postponed. The minister emphasized the importance of proper reception, listening to citizens, and processing their requests within specified deadlines.
The minister also highlighted the need to strengthen coordination and integration between provincial directorates and local structures of funds, bodies, and institutions under supervision. This should be done while respecting each entity's legal and regulatory powers to ensure a unified vision and coherent sectoral work. He called on provincial directors to take initiative, intensify field presence, monitor concerns, and contribute to finding solutions to emerging issues.
Minister Hatatoucha issued instructions to accelerate the processing of pending files, settle outstanding situations, and intensify field visits. He also emphasized the need to enhance monitoring and evaluation mechanisms, stressing that successful management is not about producing a large number of letters and reports but about providing solutions and achieving tangible results.
The minister emphasized the importance of enhancing management effectiveness, rationalizing resources, and maintaining the financial balance of the social security system. He also highlighted the need to improve revenue collection mechanisms, develop employment and mediation services in the labor market, and promote social dialogue and worker rights protection.
In the field of modernization, Minister Hatatoucha stressed the need to accelerate digitalization and develop integration between information systems. This aims to simplify procedures, reduce file processing deadlines, and improve service quality. He also emphasized investing in human resources, valuing competencies, and promoting continuous training.
The minister instructed all officials to adopt clear work programs with achievable goals and specified deadlines for implementation. He also called for regular coordination and monitoring mechanisms, including periodic meetings between provincial labor directors and local sector structure officials. The upcoming phase will be marked by close monitoring and objective evaluation of officials' performance, focusing on achieved results, instruction implementation, and service quality provided to citizens.
Key points
- Algerian Labor Minister Mohamed Hatatoucha emphasizes improving public service quality and implementing a new management approach.
- The new approach prioritizes seriousness, rigor, and discipline, aligning with President Abdelmadjid Tebboune's instructions.
- The minister stresses the importance of citizen reception, concern addressing, and effective management.
