Tunisia to Launch Remote Administrative Services by End of 2026

The Tunisian government plans to introduce remote administrative services, allowing citizens to access several services from home. By December 31, 2026, citizens will be able to apply for and renew their passport and national ID card, and obtain a residence certificate online. This move aims to simplify citizens' interactions with the administration and reduce the need for in-person visits.

The "Khadamet" app, launched in late August 2026, currently offers access to over 40 administrative services. The app provides a secure environment for citizens to access public services using their digital identity. The Minister of Communication Technologies, Sofiene Hemissi, announced that the app will be updated in early 2027 to include additional services, chosen based on citizen demand.

The new services will include the ability to consult information related to driving licenses. However, the practicalities of these services have not been fully detailed. The government also plans to extend the system to include remote payment of municipal taxes, allowing citizens to fulfill local tax obligations without visiting a tax office.

The introduction of these services is part of Tunisia's efforts to develop its digital public services. The goal is to make it easier for citizens to interact with the administration and access public services in a secure online environment. The "Khadamet" app has been designed to provide a single platform for citizens to access various administrative services.

In addition to the new services, the government is also working on making it possible for individuals to file their tax returns online. This move is expected to simplify tax compliance and reduce the administrative burden on citizens. The authorities believe that these changes will improve the overall efficiency of the administrative system.

The "Khadamet" app has been well-received by citizens, with over 40 services already available. The government's plan to expand the app's services and introduce new features is expected to increase citizen engagement and participation in the digital transformation of public services.

The Tunisian government is committed to continuing the modernization of administrative procedures. With the introduction of these new services and the planned update to the "Khadamet" app, the authorities aim to further enhance the accessibility and efficiency of public services, making it easier for citizens to interact with the administration.

Key points

• The "Khadamet" app will be updated in early 2027 to include additional services.
• Remote access to passport, ID, and residence certificate services will be available by December 31, 2026.
• The government plans to extend the system to include remote payment of municipal taxes.