The National Institute of Standards and Industrial Property has awarded the 'Marhaba' quality reception label to 13 regional and local offices of Tunisia's National Pension Fund. This recognition is a result of the offices' efforts to improve reception quality and services provided to citizens. The label is part of a national quality approach in public services, aiming to enhance the relationship between administration and citizens.
The award ceremony was attended by Minister of Social Affairs, Issam Al-Hamri, who emphasized the importance of continuing efforts to improve service quality in the ministry's structures and affiliated institutions. He praised the 13 pension fund offices for obtaining the 'Marhaba' label, highlighting their commitment to continuous improvement and development of services.
The 'Marhaba' label aims to improve the reception of citizens by public and private institutions, focusing on practices and standards related to reception, information, guidance, and customer care. The label also targets improving waiting conditions, simplifying procedures, and controlling service delivery timelines.
The National Institute of Standards and Industrial Property plays a crucial role in establishing and developing the 'Marhaba' system, evaluating institutions' compliance with label requirements and supporting them in continuous improvement. This effort is part of a national endeavor to enhance public service quality and establish a trust-based relationship between administration and citizens.
The 13 awarded offices are part of the National Pension Fund and Social Protection, demonstrating their commitment to improving services for fund members and meeting their expectations. The 'Marhaba' label is a testament to these offices' efforts to provide high-quality reception and services.
The awarding of the 'Marhaba' label is a significant step towards enhancing public service quality in Tunisia. It encourages institutions to focus on citizen satisfaction and improve their services, ultimately contributing to the country's development.
The 'Marhaba' label is a recognition of the efforts made by the 13 pension fund offices to improve their services and reception quality. This achievement is a result of their commitment to continuous improvement and their dedication to providing high-quality services to citizens.
Key points
- The 'Marhaba' label aims to improve reception quality and services provided by public and private institutions in Tunisia.
- 13 regional and local offices of Tunisia's National Pension Fund have been awarded the 'Marhaba' label.
- The label is part of a national quality approach in public services, focusing on practices and standards related to reception, information, guidance, and customer care.
