Thirteen regional and local offices of Tunisia's Caisse nationale de retraite et de prévoyance sociale (CNRPS) have been awarded the 'Marhba' label for quality service by the Institut national de la normalisation et de la propriété industrielle (INNORPI). This recognition is a testament to their commitment to continuously improving services provided to citizens. The label is a result of their efforts to enhance the overall experience for citizens interacting with these offices.
The 'Marhba' label aims to improve services related to reception, information, orientation, listening, and accompaniment of users. It also focuses on enhancing waiting conditions, simplifying procedures, and mastering service delivery deadlines. This initiative is part of national efforts to strengthen public service quality and build a relationship based on trust, listening, and quality exchanges between administration and citizens.
The award ceremony was presided over by Minister of Social Affairs, Issam Lahmar, who emphasized the need to continue efforts to improve service quality provided by ministry structures and related establishments. He highlighted the importance of reception, orientation, and accompaniment of citizens. The minister praised the 13 CNRPS offices for obtaining the label, recognizing their commitment to continuous improvement.
INNORPI Director General, Nafâa Boutiti, highlighted the institute's role in establishing and developing the 'Marhba' system, which evaluates the conformity of concerned structures to label requirements and supports their continuous improvement efforts. This system is crucial in promoting quality service and enhancing citizen satisfaction.
The 'Marhba' label is a significant achievement for the CNRPS offices, demonstrating their dedication to providing high-quality services to citizens. This recognition will encourage other offices to strive for similar excellence in service delivery. The label is a testament to the efforts of the Tunisian government to improve public services and enhance citizen experience.
The CNRPS offices that received the 'Marhba' label are part of a larger effort to improve service quality across Tunisia. This initiative is expected to have a positive impact on citizens' perceptions of public services and their interactions with government institutions. The 'Marhba' label will contribute to building trust and confidence in public services.
The awarding of the 'Marhba' label to 13 CNRPS offices marks a significant milestone in Tunisia's efforts to enhance public service quality. The government is expected to continue its efforts to promote quality service and improve citizen experience. The 'Marhba' label will play a crucial role in this endeavor, serving as a model for excellence in service delivery.
Key points
- 13 CNRPS offices receive 'Marhba' label for quality service.
- The label aims to improve services related to reception, information, and accompaniment of users.
- The initiative is part of national efforts to strengthen public service quality and build trust between administration and citizens.
