The Coopérative d’épargne et de crédit (COOPEC) ILEMA is organizing a training workshop in Atakpamé, Togo, from November 2-8. The workshop aims to strengthen the capacities of its personnel in customer service and professional communication. The initiative is supported financially by the Fonds national d’apprentissage, de formation et de perfectionnement professionnels (FNAFPP). The training will cover topics such as customer service, professional communication, and techniques for recovering debts amicably.
The workshop will also focus on optimizing commercial performance and managing customer relationships within a microfinance agency. Participants will learn techniques for collecting and mobilizing savings, conducting targeted prospecting actions, and strategies for member and client adhesion and loyalty. The goal is to enhance the expertise of COOPEC Ilema's agents and improve the institution's visibility and reputation in the market.
Dossou Yawo, President of COOPEC Ilema's Board of Directors, expressed his gratitude to FNAFPP for its financial support. He encouraged participants to be diligent and inquisitive to maximize the benefits of the training. Komlan Kassamada, Mayor of Ogou 1 commune, welcomed the initiative and invited agents to cultivate emulation and share experiences.
Mayor Kassamada emphasized the crucial role of microfinance in the local economic fabric, supporting small and medium-sized enterprises and households. He wished the participants a fruitful training experience grounded in reality. The ceremony was attended by administrative and local authorities, as well as representatives from FNAFPP.
The training workshop is part of COOPEC Ilema's efforts to improve its services and strengthen its position in the Togolese microfinance market. By enhancing staff skills, the cooperative aims to provide better services to its clients and contribute to the country's economic development.
The event demonstrates the commitment of COOPEC Ilema and its partners to investing in human capital and promoting financial inclusion in Togo. The training workshop is expected to have a positive impact on the cooperative's operations and its clients' satisfaction.
Key stakeholders, including authorities and FNAFPP representatives, have expressed their support for the initiative, highlighting its potential to drive economic growth and improve living standards in Togo.
Key points
- The COOPEC Ilema training workshop aims to enhance staff skills in customer service and professional communication.
- The initiative is supported financially by the Fonds national d’apprentissage, de formation et de perfectionnement professionnels (FNAFPP).
- The workshop covers topics such as customer service, professional communication, and techniques for recovering debts amicably.
