In the luxurious Tamassa Bel Ombre hotel in Mauritius, a team of 74 employees works around the clock to keep 214 rooms clean and tidy. The housekeeping staff, comprising 51 women and 23 men, work in three shifts to ensure continuity of service. From 7:30 am to 4 pm, 3:30 pm to 11:45 pm, and 11:15 pm to 7:30 am, they work diligently to provide a clean and comfortable environment for guests.
Priscilla Bousoula, a 52-year-old floor supervisor, has been working in the hotel industry for 18 years. She knows the importance of attention to detail and ensures that every room meets the hotel's high standards. "A room is considered ready when I finish checking and inform the reception," she explains. Her day begins early, with a briefing and a tour of the rooms to ensure everything is in order.
Shalimaz Islam, a 43-year-old housekeeper, has been working at Tamassa for nine years. She underwent training at the Sir Gaëtan Duval hotel school in Ebène after completing her School Certificate. Shalimaz emphasizes the importance of respecting guests' belongings and ensuring that every room is clean and fresh. "We knock on the door at least three times before entering, and then we check the client's belongings to ensure everything is in order," she says.
The housekeeping staff work efficiently, completing tasks within 25-30 minutes per room. However, some rooms require more attention than others. Shalimaz recounts instances where clients have left rooms in disarray, requiring extra time and effort to clean. Despite the challenges, the staff remain committed to their work, ensuring that every room is spotless and ready for the next guest.
Prashan Gian, a 25-year-old housekeeper, began his career in the hotel industry as a laundry attendant. He soon realized that he enjoyed interacting with guests and switched to housekeeping. Prashan believes that housekeeping is not just a job for women; it's a profession that requires teamwork, attention to detail, and a passion for delivering excellent service. "I've learned a lot in this job, and I think it's a great opportunity for young people to develop their skills," he says.
The housekeeping staff at Tamassa Bel Ombre hotel are the unsung heroes of the hospitality industry. They work tirelessly behind the scenes to ensure that every room is clean, comfortable, and ready for guests. Their dedication and commitment to excellence are a testament to the high standards of the hotel. As Priscilla says, "Patience is key in this job; we have to keep going even when we're tired."
The housekeeping team at Tamassa Bel Ombre hotel is a well-oiled machine, working together seamlessly to deliver exceptional service. From the housekeepers to the supervisors, every staff member plays a vital role in ensuring that the hotel's high standards are met. As the hotel continues to welcome guests from around the world, the housekeeping team remains committed to their work, providing a clean, comfortable, and enjoyable experience for all.
Key points
- The housekeeping staff at Tamassa Bel Ombre hotel work around the clock to keep 214 rooms clean and tidy, with a team of 74 employees working in three shifts.
- The staff, including housekeepers and supervisors, work efficiently to complete tasks within 25-30 minutes per room, ensuring that every room meets the hotel's high standards.
- The housekeeping team is committed to delivering exceptional service, with a focus on attention to detail, teamwork, and a passion for providing a clean and comfortable environment for guests.
