Old Mutual Namibia Introduces WhatsApp Service for Retirement Fund Statements

Old Mutual Namibia's Corporate Segment has introduced a new digital service allowing Orion Namibia Pension and Provident Fund members to access their Member Benefit Statements through the Old Mutual WhatsApp channel. This service provides members with convenient access to their retirement information, enabling them to view their total retirement savings and other benefits. The Member Benefit Statements offer a snapshot of retirement fund information.

The introduction of this service aims to remove barriers to access and encourage awareness of retirement planning among Namibians. By utilizing WhatsApp, a platform widely used in Namibia, Old Mutual is making it easier for members to stay informed about their retirement savings. Monique Christiaan, Old Mutual Namibia corporate segment general manager, highlighted the importance of ongoing engagement and access to information throughout a member's working life.

Christiaan emphasized that retirement planning should not be considered only when approaching retirement. The WhatsApp service is part of Old Mutual's digital transformation journey, aiming to provide members with easy access to their retirement information. This allows them to understand their benefits, monitor progress, and make informed decisions about their financial future.

The service is designed to offer convenience, accessibility, and empowerment to members. By providing secure and convenient access to important information and services, Old Mutual continues to invest in solutions that improve the overall member experience. This initiative supports greater financial awareness and engagement among members.

The WhatsApp service is part of a broader range of self-service capabilities available to Old Mutual customers. This digital service complements Old Mutual's commitment to leveraging technology to create simpler, more meaningful experiences for members. The goal is to help members stay connected to their long-term financial goals.

Old Mutual Namibia's Corporate Segment continues to focus on enhancing its services to meet the evolving needs of its members. By embracing digital solutions, the organization aims to provide innovative and accessible services that support the financial well-being of its members.

The introduction of the WhatsApp service for retirement fund statements reflects Old Mutual's dedication to improving member engagement and financial literacy. This initiative is expected to have a positive impact on the overall member experience, enabling members to take a more active role in planning for their retirement.

Key points

• Old Mutual Namibia's Corporate Segment has launched a digital service allowing Orion Namibia Pension and Provident Fund members to access Member Benefit Statements via WhatsApp.