The National Transport and Safety Authority (NTSA) in Kenya has resolved an online portal outage that caused widespread disruptions to its services. Users reported difficulties accessing the portal on Friday, September 25, 2026, with some experiencing issues since morning. The authority acknowledged the disruption and assured users that its technical team was working to restore services as quickly as possible.
The NTSA online portal offers over 26 digital services covering individuals, vehicles, organizations, and service providers. Affected services included motor vehicle registration, vehicle inspection, driver testing and licensing, and public service transport operations. Users also reported issues with accessing the annual driving license application service. The authority responded to user complaints on social media, apologizing for the inconvenience and assuring them of a swift resolution.
By Friday evening, NTSA announced that the disruption had been resolved, confirming the full restoration of the portal. A spot-check by Pulse Kenya confirmed that the portal was accessible, and users could access different services. The authority attributed the outage to technical issues and assured users that measures were in place to prevent future disruptions.
Meanwhile, NTSA announced the second phase of its Public Transport Professionalization and Capacity Building Program. The next cohort is scheduled to undergo training from September 28 to October 1, 2026, in Nakuru, Uasin Gishu, and Trans-Nzoia counties. The program aims to address road safety by training drivers and operators on defensive driving, passenger care, and vehicle safety.
The PSV training program will cover various aspects, including professional conduct, compliance, and business and operational challenges facing PSV operators. Participants will also receive training on hazard perception, vehicle checks, fuel efficiency, emergency response, and digital systems. The program seeks to strengthen operators' financial and fleet-management capabilities while improving compliance with regulatory requirements.
NTSA targets long-term changes in the public transport sector through the program. The authority aims to create a pool of safety champions and trainers within SACCOs and transport companies who can implement lessons learned after the initial training cohorts. The program will also generate practical input from the transport sector into the review of the PSV (Operations) Regulations, 2014.
The initiative is linked to broader structural changes, including operator consolidation, contract-based service delivery, and integrated fare systems. NTSA's efforts aim to improve road safety and enhance the overall public transport experience in Kenya. The authority has apologized for any inconvenience caused by the portal outage and appreciated users' patience during the disruption.
Key points
- NTSA resolves online portal outage after user complaints.
- PSV training program continues with second phase in multiple counties.
- Program aims to improve road safety and public transport services.
