The Nigeria Immigration Service (NIS) has reaffirmed its commitment to providing excellent service delivery, emphasizing efficiency, transparency, and professionalism across all its operational windows. This assurance was given by the Comptroller-General of the NIS, Kemi Nandap, at the end of the 2026 Customer Service Week. The commemoration, themed "Going the Extra Mile – Creating a Lasting Smile," featured activities aimed at promoting service excellence and improved customer relations.
The NIS Customer Service Week celebration included various activities designed to enhance service delivery and customer satisfaction. According to a statement issued in Abuja by the Service's public relations officer, DCI Akinsola Akinlabi, the event aimed to promote professionalism, timely service delivery, prompt complaint resolution, and respectful treatment of customers. The Comptroller-General emphasized the need to instill excellent customer service in staff's daily operations.
Mrs. Nandap reaffirmed ongoing reforms to improve customer satisfaction and hostmanship, charging officers to uphold integrity, eliminate unnecessary delays, and make customer satisfaction a key performance benchmark. The head of operations, Service Compact with All Nigerians (SERVICOM), Presidency, Ngozi Akinbodewa, commended the NIS for evolving its SERVICOM Unit, noting that the 2026 Customer Service Week marked a critical step towards sustaining citizen-focused service delivery.
The international event provided an opportunity to recognize employees who go the extra mile in exceeding expectations and meeting customer needs. DCI Awwal Abubakar, special assistant to the Comptroller-General of Immigration Service (SA-CGIS) on SERVICOM, highlighted the importance of accountability, responsiveness, and adherence to service standards. He urged officers to continually improve their conduct and prioritize customer satisfaction.
The NIS has taken steps to ensure that its personnel are equipped to provide excellent service delivery. The Service has been working to enhance its operations and improve customer relations. As part of its efforts, the NIS has been conducting training and capacity-building programs for its personnel.
The Comptroller-General's commitment to excellent service delivery aligns with the federal government's efforts to improve service delivery across various sectors. The government has been working to enhance service delivery and promote citizen-focused governance. The NIS's efforts are seen as a step towards achieving this goal.
The NIS's reaffirmation of its commitment to excellent service delivery is a positive development for Nigerians. The Service's efforts to improve customer satisfaction and promote professionalism will likely have a positive impact on the lives of citizens. Key stakeholders have commended the NIS for its efforts to enhance service delivery.
Key points
- NIS commits to efficient, transparent and professional service delivery
- NIS conducts Customer Service Week to promote service excellence
- NIS prioritizes customer satisfaction and hostmanship
