The Nigeria Immigration Service has reaffirmed its commitment to promoting service excellence, professionalism, and improved customer relations across the Service. This was stated by the Comptroller-General of the Immigration Service, Kemi Nandap, at the closing ceremony of the Service's 2026 international Customer Service Week in Abuja. Nandap emphasized the need for excellent customer service in the Service's daily operations.
Nandap charged officers to uphold integrity, eliminate unnecessary delays, and make customer satisfaction a key performance benchmark. She reaffirmed ongoing reforms to improve customer satisfaction and Hostmanship. The Comptroller-General's remarks underscored the importance of prioritizing customer satisfaction in the discharge of their duties. This move aligns with the Service's core mandates of Border Security and Migration Management for National Security.
The Head of Operations, SERVICOM, Presidency, Mrs. Ngozi Akinbodewa, commended the Service for evolving its Servicom Unit. She noted that this year's Customer Service Week marks a critical step towards sustaining citizen-focused Service Delivery in line with global best practices. Akinbodewa added that the international event provided an opportunity to recognize employees who go the extra mile in exceeding expectations and meeting customer needs.
The SA-CGIS on SERVICOM, Deputy Comptroller of Immigration, DCI Abubakar, highlighted the importance of accountability, responsiveness, and adherence to service standards. He urged officers to continually improve their conduct and prioritize customer satisfaction in the discharge of their duties. Abubakar's speech emphasized the need for a customer-centric approach in the Service's operations.
The closing event featured award presentations to deserving officers, recognizing their outstanding contributions to customer satisfaction and service excellence. This move demonstrates the Service's commitment to rewarding and motivating its officers to provide excellent service. The awards ceremony was a notable part of the Customer Service Week celebrations.
The Nigeria Immigration Service reaffirms its commitment to efficient, professional, and technology-driven Service Delivery, improved customer satisfaction, and the entrenchment of Hostmanship. The Service aims to achieve this through its core mandates of Border Security and Migration Management for National Security. This commitment reflects the Service's dedication to enhancing its operations and customer relations.
The Customer Service Week celebrations provided a platform for the Service to engage with its customers and stakeholders. The event showcased the Service's efforts to promote service excellence and customer satisfaction. The Service's commitment to customer satisfaction is expected to have a positive impact on its operations and relationships with the public.
Key points
- Nigeria Immigration Service aims to make customer satisfaction a key performance benchmark.
- The Service is committed to efficient, professional, and technology-driven Service Delivery.
- The Customer Service Week celebrations featured award presentations to deserving officers.
