The use of artificial intelligence in travel planning is becoming increasingly popular among air passengers. According to the 2026 IATA Global Passenger Survey, nearly half of all passengers worldwide, or 49%, have used AI to organize their trips. The survey, which polled over 10,000 people in more than 200 countries, found that 21% of travelers use AI to search for flights to specific destinations, 19% to find the best fares, and 17% to explore new destinations.
The survey also revealed that passengers are adopting various technologies to facilitate their travels. The use of biometrics is on the rise, with 58% of passengers having used it at least once in the past 12 months, up from 50% in 2025 and 34% in 2022. Among those who have used biometrics, 87% reported being satisfied with the experience, and 78% would be willing to share their biometric data to avoid presenting their passport or boarding pass multiple times.
The IATA survey also highlighted the growing interest in digital travel documents. A significant 84% of respondents expressed a desire to use digital passports during online check-in. However, concerns about data protection remain a major issue, with 59% of respondents worried about data breaches, 49% concerned about sharing their information with other organizations, and 41% unclear about how their data is being processed.
The complexity of entry formalities is also a growing concern for international travelers. According to the survey, 43% of passengers have avoided visiting a destination due to migration requirements, up from 33% in 2025. Among them, 53% found the procedures too complex. In response, 86% of respondents said they would be willing to submit their migration information digitally before departure, and 60% prefer to apply for visas online.
The IATA is calling on governments to simplify entry formalities, reduce redundant checks, and accelerate the adoption of secure digital travel documents based on common standards. This, the organization argues, will help balance the need for smooth travel, efficient procedures, and protection of personal data. The IATA's vice-president of operations, safety, and security, Nick Careen, emphasized that passengers are adopting technologies to facilitate their travels, and that AI, biometrics, and digital identity are becoming increasingly important.
The use of AI in travel planning is not limited to searching for flights or finding the best fares. The survey found that passengers are also using AI to explore new destinations and plan their trips more efficiently. The IATA is encouraging airlines to better integrate their offers with AI tools and to facilitate the conversion of searches into bookings.
The 2026 IATA Global Passenger Survey provides valuable insights into the evolving habits of air passengers. The survey's findings highlight the growing importance of technology in facilitating travel and the need for airlines, governments, and other stakeholders to work together to provide a smoother, more efficient travel experience.
Key points
- Almost 50% of air passengers now use artificial intelligence to plan their trips.
- The use of biometrics is on the rise, with 58% of passengers having used it at least once in the past 12 months.
- Concerns about data protection and the complexity of entry formalities remain major issues for international travelers.
