The Niger Delta Development Commission (NDDC) has reaffirmed its dedication to delivering high-quality services to stakeholders in the Niger Delta region. During a Customer Service Week celebration in Port Harcourt, NDDC's Executive Director of Corporate Services, Ifedayo Abegunde, emphasized the commission's commitment to responsive and people-oriented development. Abegunde highlighted the importance of excellent customer service in achieving the commission's mandate.
Abegunde expressed his appreciation for President Bola Ahmed Tinubu's leadership, citing the Renewed Hope Agenda as a foundation for economic growth, national unity, and inclusive development. He also commended the Managing Director, Dr. Samuel Ogbuku, and the management team for their efforts in delivering projects over the past three years. The NDDC's commitment to service delivery is evident in its project execution, Abegunde said.
The NDDC Deputy Director of SERVICOM, Dr. Irene Okezie, noted that the Customer Service Week celebration provided an opportunity to recognize the crucial role of customer service professionals in building trust and ensuring effective service delivery. Okezie praised the commission's customer service personnel and frontline staff for their diligence, dedication, and commitment to assisting stakeholders.
Okezie emphasized that the NDDC is committed to delivering services to the region, ensuring that tasks are completed efficiently and in compliance with processes. The commission is using the occasion to appreciate its dedicated staff and stakeholders who contribute to regional development. This celebration marks the first time the NDDC has observed Customer Service Week, serving as a stepping stone for future improvements.
Kikelomo Aina, NDDC Deputy Director of SERVICOM for the Abuja Liaison Office, advised staff to demonstrate empathy towards vulnerable customers, stressing the importance of assisting those in need. Aina encouraged staff to be available for service delivery, even when not on duty, and to go the extra mile to satisfy customers. She noted that this willingness to help others is desirable and satisfying, although it remains a personal choice.
Pastor Benson Eghaire, the programme's consultant, emphasized the need for teamwork and collaboration to achieve effectiveness and efficiency. Eghaire encouraged staff to work as a unit, persevere, and remain committed to their duties. He noted that determination and resilience are essential for success in discharging their responsibilities.
The NDDC's commitment to quality service delivery is a key aspect of its mandate, and the commission is taking steps to ensure that its services meet the needs of stakeholders in the Niger Delta region. The Customer Service Week celebration serves as a platform for the NDDC to engage with its stakeholders, receive feedback, and improve its services. By prioritizing customer service, the NDDC aims to build trust and strengthen relationships with the communities it serves.
Key points
- NDDC commits to quality service delivery in Niger Delta region
- Commission prioritizes customer service to build trust and strengthen relationships
- NDDC celebrates Customer Service Week to recognize frontline staff and stakeholders
