Mogo Uganda, a subsidiary of international FinTech company Eleving Group, is currently recruiting several customer service agents to work in Kampala, Uganda. The company provides affordable financing options for used cars, Boda Boda, and Tuk Tuk loans to Ugandans. This role is part of Mogo's efforts to enhance customer service and debt collection processes.
The job entails tracking upcoming and outstanding debts, contacting customers, and implementing extended repayment plans when necessary. Customer service agents will also be responsible for tracking financed assets using specialized software and reporting any suspicious events. Additionally, they will handle customer inquiries and complaints, identify system gaps, and recommend solutions to improve processes.
To qualify for this position, applicants must hold a bachelor's degree in any discipline from a recognized university. They should possess a high level of confidence and communication skills, as well as demonstrate integrity, strong work ethics, and a proactive attitude. The role involves working standard 8-hour shifts, and no prior experience is required.
Key duties and responsibilities include contacting debtors to follow up on payments, updating account statuses and databases regularly, and alerting superiors about debtors who are unwilling or unable to pay. Customer service agents will also be expected to follow legal and company procedures in debt collections and assist in taking legal action against debtors when necessary.
Mogo Uganda is part of a larger international FinTech company operating in 15 countries across three continents. The company aims to provide accessible financing options to Ugandans, and this role is crucial in achieving that goal. By hiring customer service agents, Mogo Uganda seeks to enhance its customer service and debt collection processes.
Interested and qualified applicants can apply online through the provided link. The application process is straightforward, and only shortlisted candidates will be contacted. For more job opportunities, individuals can visit The Ugandan Jobline website or follow their Facebook page for updates on the latest job postings.
This job opportunity is similar to other customer service positions available in Uganda, such as those offered by Ceramic Surfaces, betPawa, and Prime Concepts Packaging. However, Mogo Uganda's role stands out due to its involvement in the FinTech sector and the chance to work with a global company. The deadline for applications is October 30, 2026.
Key points
- Mogo Uganda requires a bachelor's degree in any discipline and no prior experience for this customer service agent role.
- The job involves tracking debts, contacting customers, and implementing repayment plans, as well as handling customer inquiries and complaints.
- Mogo Uganda is part of Eleving Group, an international FinTech company operating in 15 countries across three continents.
