Mauritius Telecom, the leading telecom provider in Mauritius, has faced criticism from its subscribers over a recent tariff hike. The company increased certain residential plans by Rs 25, but many customers claim they were not informed about the change. The hike has been met with widespread criticism, with several customers expressing their disappointment on social media.
Customers took to the comments section of ION News to express their frustration, with many stating they only discovered the new tariff when they received their bill. "I was not informed," wrote one customer. Another customer echoed similar sentiments, saying they found the increase on their bill without any prior notification. Several customers have called for better communication from the company.
Some customers have reported that they did not receive any notification about the tariff hike, while others claim they were informed through email or SMS. However, several customers have disputed this, saying they never received any such message. The lack of clear communication has raised concerns about transparency and customer service.
Mauritius Telecom has a dedicated section on its website for tariff information and consultations. According to the company's website, a consultation on Home Broadband offers was held on August 7, 2026. The approved tariffs and conditions are also displayed at the company's retail outlets. However, customers argue that this information is not easily accessible.
The debate has centered around the visibility of the information for affected subscribers. Customers are demanding better communication and transparency from the company. One customer has requested a link or screenshot of the announcement, while others have expressed frustration with the quality of service provided.
Several customers have used the opportunity to raise concerns about the quality of service, with some stating that the service remains "deplorable." Others have questioned their current plans, speeds, and prices. Some customers have even threatened to cancel their subscriptions or switch to alternative providers.
The Rs 25 hike may seem limited, but it translates to Rs 300 per year. The issue at hand, however, is not just the price increase but also how customers are informed about changes to their tariffs. Mauritius Telecom offers various services, including bill consultation, plan modification, and problem reporting through its myt care service.
Key points
- Mauritius Telecom's unannounced tariff hike has sparked widespread criticism from subscribers.
- Customers are demanding better communication and transparency from the company.
- The quality of service provided by Mauritius Telecom has also been questioned by several customers.
