The Joint Admissions and Matriculation Board (JAMB) has introduced a process for candidates to update their phone numbers and email addresses on the JAMB portal. This development comes after several complaints from candidates who lost access to their registered GSM numbers or email addresses. The new process, announced in a video on JAMB's X handle, aims to assist candidates who are unable to receive result alerts or log into their JAMB profiles.
Candidates who have lost access to their registered SIM cards or email addresses can now follow a series of steps to update their details. The process begins with obtaining a court affidavit to support the request for a SIM swap or email change. This affidavit is a necessary document that verifies the candidate's claim of losing access to their registered phone number or email address.
After obtaining the affidavit, candidates should log into their JAMB e-Facility profile and select "Penalties" from the menu. From there, they will select "SIM Swap/Email Change Penalty Payment" and pay the prescribed fee through the portal. The fee is a required payment for the service, and candidates can make the payment using the portal's payment system.
Once the payment is made, candidates will need to visit the nearest designated JAMB office to complete the process. At the JAMB office, candidates will be required to provide their profile code and existing GSM number, as well as undergo biometric verification. This verification process is a security measure to ensure that the candidate is the rightful owner of the profile.
In addition to the profile code and GSM number, candidates will also need to upload a scanned copy of the court affidavit to complete the process. The affidavit serves as proof of the candidate's claim and is a necessary document for the SIM swap or email change. JAMB has designated specific PTC/PRC Centres where candidates can access this service.
The service is available only to candidates who have genuine cases of lost access to their registered GSM numbers or email addresses. JAMB has emphasized that the service can be accessed only once, and candidates should ensure that the information they provide during the process is accurate. This measure is in place to prevent misuse of the service and ensure that candidates' profiles are secure.
The introduction of this process is a relief to candidates who were previously unable to access their profiles or receive important updates from JAMB. By following the outlined steps, candidates can now update their phone numbers and email addresses and continue to access their profiles without any issues. JAMB has provided this solution to address the concerns of its candidates and ensure a smooth experience for all users.
Key points
- Candidates must obtain a court affidavit to support their request for a SIM swap or email change.
- The service is available only at designated JAMB PTC/PRC Centres.
- Candidates can access the service only once, and must provide accurate information during the process.
