The Joint Admissions and Matriculation Board (JAMB) has provided a guide on how candidates can access their existing support tickets online. In an explainer video released on Thursday, the examination body outlined a five-step process for candidates to view tickets they have previously created. This move aims to reduce the need for candidates to raise new tickets to check the status of their existing complaints. The guide is part of JAMB's "JAMB Explained" series.
To access their support tickets, candidates are required to visit the JAMB support website at support.jamb.gov.ng. On the website, candidates will proceed to the support section. For those using mobile phones, they need to select "Ticket/Support" from the menu list. This step is crucial for navigating to the section where candidates can access their existing tickets.
After selecting "Ticket/Support", candidates should choose the "Access Existing Ticket" option. This will lead them to a page where they need to provide their email address linked to their JAMB e-Facility profile. Additionally, candidates must enter any of their ticket IDs in the space provided below the email field. These details are essential for JAMB to verify and locate the specific ticket.
Once the required details are entered, candidates should submit the request. After submission, they will be able to access their existing ticket. By clicking on the ticket ID displayed in blue, candidates can open their ticket and view its status. This process eliminates the need to create new tickets for follow-ups.
The five steps outlined by JAMB are straightforward: 1. Visit support.jamb.gov.ng, 2. Select "Ticket/Support" from the menu, 3. Choose "Access Existing Ticket", 4. Enter the email address linked to the JAMB e-Facility profile and any ticket ID, and 5. Submit the details and click on the ticket ID to open it. These steps are designed to be user-friendly.
JAMB's initiative to provide clear, step-by-step guidance is part of its efforts to enhance candidate experience and transparency. By following these steps, candidates can easily access their support tickets and stay updated on the status of their complaints. This move is expected to reduce the volume of inquiries and enhance efficiency in handling candidate complaints.
The guide was published on September 25, 2026, by Fawzi Kehinde, a journalist and subeditor at The Punch. The article aims to inform candidates about the simple process of accessing their support tickets online. By doing so, JAMB continues to improve its support services for candidates.
Key points
- JAMB outlines 5 steps for candidates to access existing support tickets online
- Candidates can view ticket status without raising a new ticket
- The guide is part of JAMB's "JAMB Explained" series
