Housing Finance Bank has strengthened its operations with the appointment of David Twinamasiko as Head of Operations, effective November 2, 2026. Twinamasiko brings over 25 years of banking experience, including 17 years at Housing Finance Bank. His appointment comes as the bank expands its digital and self-service banking channels, including a revamped mobile banking application and additional ATMs.
The bank's investments in digital and physical banking channels aim to make services more accessible, convenient, and efficient. However, their success depends on the reliability of the systems, infrastructure, and processes supporting them. Twinamasiko emphasized the importance of efficient, responsive, and dependable operational systems and processes in delivering reliable services to customers.
Twinamasiko previously served as Senior Manager, Electronic Delivery Channels, and later as Manager, Alternate Channels. He also managed the implementation of the bank's Flexcube Core Banking System, a key platform supporting its operations. He joined Housing Finance Bank in May 2009 as Branch Manager, having previously worked at Barclays Bank Uganda, DFCU Bank, and Post Bank Uganda.
The bank acknowledged James Daniel Nsibuka for overseeing operations as Acting Head during the transition and helping maintain continuity. Twinamasiko holds a Master of Arts in Economic Policy and Planning and a Bachelor of Commerce in Finance, both from Makerere University.
The expansion of digital and self-service banking channels is a key strategy for Housing Finance Bank to improve access to its services. The bank's mobile banking application has been revamped to provide customers with a more user-friendly experience. Additionally, the bank plans to introduce more ATMs to increase access to cash and other banking services.
Twinamasiko's experience in branch management, electronic delivery channels, and alternative banking will be valuable in his new role. He will work with teams across the bank to strengthen service delivery and ensure that investments in digital and physical banking channels translate into a better banking experience for customers.
The appointment of Twinamasiko and the bank's investments in digital and physical banking channels demonstrate its commitment to providing convenient, accessible, and reliable services to customers. The bank's focus on strengthening its operational systems and processes will be critical in supporting its growth and expansion plans.
Key points
- David Twinamasiko has been appointed as Head of Operations at Housing Finance Bank.
- The bank is expanding its digital and self-service banking channels, including a revamped mobile banking application and additional ATMs.
- Twinamasiko brings over 25 years of banking experience, including 17 years at Housing Finance Bank.
