The Managing Director of Galaxy Backbone (GBB), Prof. Ibrahim Adeyanju, has announced plans to digitalize more Ministries, Departments and Agencies (MDAs) beyond the current 30. This disclosure was made during a breakfast engagement with GBB customers in Abuja, organized to celebrate Customer Service Week 2026. The event's theme was "Going the Extra Mile." Prof. Adeyanju highlighted GBB's achievements and future goals, emphasizing the importance of digital transformation in improving government efficiency.
Prof. Adeyanju revealed that GBB has successfully digitalized over 30 MDAs, enabling them to use a single government platform for approving documents and memos. This move has significantly reduced paper usage, resulting in cost savings for the government. He stated that GBB aims to continue improving services, increasing adoption of paperless workflows, and expanding its presence to areas where it is not currently available. This initiative aligns with the federal government's digital transformation goals.
GBB's role in Nigeria's digital transformation involves working with various ministries, departments, and agencies to automate workflows and improve efficiency. Prof. Adeyanju emphasized that digitalization is not just about paperwork but about enhancing the effectiveness of civil servants and promoting transparency. The organization's efforts focus on providing quality services and satisfying customers.
During the event, Dr. Olalekan Oregbefon, Head of ICT/Marketing and Business Development at the National Power Training Institute of Nigeria, commended GBB for its service quality but urged improvement in responding to customer complaints. In response, Prof. Adeyanju acknowledged the importance of timely issue resolution and encouraged customers not to hesitate in escalating problems.
Prof. Adeyanju emphasized GBB's commitment to customer satisfaction, stating that customers are the reason for the organization's efforts to improve and work beyond regular hours. He appreciated customers' persistence in reporting issues and assured them that their concerns are being addressed.
The Executive Director of Customer Centricity and Marketing at GBB, Olusegun Olulade, represented by Group Head of Human Resource, Mr. Olugbenga Omoniyi, highlighted the organization's core value of customer centricity. This value is fundamental to GBB's identity and guides its use of technology and digital solutions.
Moving forward, GBB plans to continue digitalizing MDAs and improving its services. The organization aims to enhance its presence and provide more efficient services. Key initiatives include increasing adoption of paperless workflows and expanding its reach to more areas.
Key points
- GBB has digitalized over 30 MDAs and plans to digitalize more.
- The organization aims to improve customer satisfaction and service quality.
- GBB's efforts focus on promoting digital transformation and efficiency in government services.
