First National Bank (FNB) customers in Namibia will no longer pay transaction fees when using their bank cards to make bail and other payments at magistrate courts. This follows the launch of speed points at magistrate courts, allowing for electronic payments through FNB cards and other digital channels. The move aims to reduce the need for cash transactions and make court services more accessible and convenient.
According to FNB spokesperson Kirsty Watermeyer, the bank removed charges on its customers last year as part of its pricing strategy. Magistrate courts have dedicated transactional accounts that can receive electronic payments, with funds reflecting immediately. This eliminates the need for accused persons to rely on family members to withdraw money from an ATM and bring it to court before they can be released.
The speed points will be rolled out nationwide by the Office of the Judiciary, enabling people to pay electronically using bank cards, contactless payment options, and FNB-supported digital payment channels. This is expected to reduce delays previously experienced by accused persons who needed to pay bail but did not have immediate access to cash. The new system also reduces the risks associated with carrying large amounts of cash.
Executive director in the Office of the Judiciary Benhardt Kukuri says the cash-based process presented challenges relating to the handling, safekeeping, and reconciliation of cash. These processes can be time-consuming and increase the administrative burden on court staff. The introduction of electronic payments is anticipated to make shorter queues and faster payment processes, especially during busy periods.
Kukuri says the rollout is part of the judiciary's commitment to modernising court services and making them more accessible, convenient, and user-friendly. Those without cards or digital banking access will still be allowed to pay cash, in accordance with the applicable court payment procedures. The judiciary will also provide technical support to ensure minimal disruptions to court services.
Chief justice Peter Shivute said the system is especially beneficial for those who previously had to travel long distances to access banking or court payment facilities. FNB will provide technical support to the judiciary in towns where magistrates' courts are located, with dedicated personnel assisting with technical faults, connectivity problems, and maintenance requirements.
The new system is expected to bring significant benefits to court users, reducing the need for cash transactions and making court services more efficient. The partnership between FNB and the Office of the Judiciary aims to enhance the overall court experience, making it more convenient and user-friendly for all parties involved.
Key points
- FNB customers can now make bail and other payments at magistrate courts without incurring transaction fees.
- The rollout of speed points nationwide aims to reduce delays and make court services more accessible and convenient.
- Those without cards or digital banking access will still be allowed to pay cash, in accordance with applicable court payment procedures.
