In a move reflecting the executive body's commitment to direct communication with citizens, Damietta Governor, Tariq Margoq, met with several citizens visiting the Technology Center for Citizen Services at the governorate's headquarters. The governor sat with them, listened to their complaints and demands, and discussed the details in a meeting marked by directness and a willingness to listen to citizens and address their issues promptly.
During the meeting, Governor Margoq directed that the requests and complaints presented by citizens be quickly examined, and he signed and referred them to the relevant executive bodies, each within their jurisdiction. He emphasized the need for immediate action to implement them, rather than just receiving complaints or referring them without real follow-up on their status.
To expedite responses to citizens' demands, Governor Margoq made several phone calls to heads of centers, cities, and districts, as well as to some officials in executive sectors, to follow up on some of the requests presented by citizens during the meeting. He directed that they be quickly investigated, necessary actions be taken, and any obstacles to their implementation be removed within the framework of laws and regulations.
Governor Margoq emphasized that serving citizens is a top priority for the executive work in Damietta Governorate, stressing that all heads of centers, cities, districts, and executive sectors must quickly examine citizens' complaints and requests, communicate with them, and clarify procedures and the executive position on each request.
The governor pointed out that follow-up does not end with referring a citizen's complaint to the competent authority, but rather extends to ensuring that the necessary actions are taken and their results are followed up, to ensure that citizens' demands are actually responded to. He confirmed that the citizen service system is not just about receiving requests, but also about dealing with them seriously and working to resolve them as quickly as possible.
Governor Margoq's initiative reflects the governorate's efforts to enhance citizen engagement and improve service delivery. The Technology Center for Citizen Services was established to provide a platform for citizens to access various services and report their concerns.
The governor's meeting with citizens is part of a broader strategy to foster a culture of transparency and accountability in the governorate. By engaging directly with citizens, Governor Margoq aims to ensure that their voices are heard and their concerns are addressed in a timely and effective manner.
Key points
- Governor Tariq Margoq directs swift examination of citizens' complaints and requests presented during the meeting at the Technology Center for Citizen Services.
- The governor emphasizes the importance of follow-up actions to ensure that citizens' demands are responded to effectively.
- The initiative aims to enhance citizen engagement and improve service delivery in Damietta Governorate.
