A double fibre cut on the Accra-Winneba and Winneba-Cape Coast routes has disrupted Telecel Ghana services across large parts of the Central Region. The disruption, which started recently, has affected about 72,754 subscribers. The affected areas include parts of the Winneba and Agona Swedru sectors, the coastal and transit corridors, as well as communities around the Kasoa-Weija border.
The fibre cuts, which were reportedly caused by road construction works, have also affected about 181 Radio Access Network (RAN) sites. The Minister for Communication, Digital Technology and Innovations, Sam George, shared the information on a post on X on Saturday, October 3, 2025. Among the affected locations are Winneba, Agona Swedru, Nyakrom, Kwanyako, Apam, Mumford, Otuam, Gomoa Fetteh, Senya Beraku, Mankessim, Assin Fosu, Twifo Praso and Ateiku.
Communities including Awutu Bereku, Bawjiase, Potsin, Jei Krodua, Tuba, Weija, West Hills Mall, Dark Bortianor and Aplaku Bortianor have also experienced the impact of the outage. The disruption has caused significant inconvenience to customers, with many expressing frustration on social media. Telecel has apologised to affected customers for the disruption and said its engineers are working to restore services as quickly as practically possible.
According to the Minister for Communication, Digital Technology and Innovations, Sam George, the fibre cuts are a result of work by the road contractor on that stretch of road. Telecel engineers have been deployed to the affected locations to work on restoring services, while another team is engaging the road contractor to halt further excavation that could cause additional damage to the network.
The National Communications Authority (NCA) said it would continue to monitor the situation as efforts to restore connectivity continue. The NCA is working closely with Telecel to ensure that services are restored as soon as possible. The authority has also urged customers to be patient as the restoration works are underway.
The incident highlights the vulnerability of telecommunication infrastructure to external factors such as road construction works. It also underscores the need for telecom companies and road contractors to work together to prevent such incidents in the future. Telecel has assured customers that it is doing everything possible to restore services and minimize the impact of the disruption.
The restoration of Telecel services is expected to be completed soon, with the company working around the clock to resolve the issue. Key areas of focus include repairing the damaged fibre cables and restoring connectivity to affected RAN sites. Once services are restored, customers can expect a return to normal operations, with minimal disruption to their daily activities.
Key points
- 72,754 Telecel subscribers affected by fibre cuts in Ghana's Central Region
- Fibre cuts caused by road construction works along Accra-Winneba and Winneba-Cape Coast routes
- Telecel engineers deployed to restore services, with NCA monitoring the situation
