The hospital general de Lakota in Côte d'Ivoire has seen significant improvements in its environment and patient care services, thanks to the efforts of its communication service. Led by Guina Joël, the communication service has been instrumental in enhancing the overall patient experience. Since joining the hospital in May 2023, Guina has worked tirelessly to promote a culture of transparency and openness. He has achieved this through various initiatives, including creating engaging content for the hospital's WhatsApp and Facebook platforms.
One of Guina's notable initiatives was conducting an interview with Klai Koutou Élysée, the hospital's quality focal point. The interview, which was shared on the hospital's social media platforms, focused on the importance of quality care and patient satisfaction. Guina emphasized that clear communication about hospital services, procedures, and patient rights can significantly reduce misunderstandings and improve treatment outcomes. By doing so, the hospital has seen an increase in patient satisfaction and a reduction in complaints.
The communication service, under Guina's leadership, has also launched several awareness campaigns focused on prevention and hygiene. These campaigns have contributed to improved public health and reduced pressure on hospital services. Additionally, the campaigns have helped build trust within the community, which is essential for a hospital's credibility. Guina stressed that quality care extends beyond technical aspects and encompasses the human dimension, including transparent communication, respect for patients' dignity, and family involvement.
Guina believes that recognizing and valuing the work of healthcare professionals can significantly boost their motivation and job satisfaction. He also emphasized the importance of open communication with the community and partners in enhancing the hospital's credibility. The hospital's efforts to improve communication have not gone unnoticed, as evidenced by Guina's recent recognition as the second-best national communication officer for general hospitals and regional hospital centers in Côte d'Ivoire.
The recognition was awarded during the fourth edition of the Semaine des communicateurs en santé (SCOM-2025), which took place in Yamoussoukro from November 27 to 29, 2025. This award is a testament to Guina's dedication to promoting effective communication in the healthcare sector. His efforts have set a positive example for other hospitals in the country to follow.
The hospital's communication service has become a model for other healthcare institutions in Côte d'Ivoire. By prioritizing communication and patient-centered care, the hospital has seen significant improvements in patient satisfaction and health outcomes. Guina's work has demonstrated that effective communication is a critical component of quality care.
As the hospital continues to build on its successes, it is clear that the communication service will play an increasingly important role in shaping the patient experience. With Guina at the helm, the hospital is well-positioned to continue improving patient care and services, ultimately contributing to better health outcomes for the community it serves.
Key points
- The hospital's communication service has improved patient care and hospital environment through effective communication.
- Guina Joël, the communication service leader, was recognized as the second-best national communication officer for general hospitals and regional hospital centers in Côte d'Ivoire.
- The hospital's efforts to improve communication have resulted in increased patient satisfaction and reduced complaints.
