Airtel Tanzania has reaffirmed its commitment to prioritizing customers as it joins the global celebration of Customer Service Week. The company is celebrating under the theme "Extra Mile," which reflects its continued dedication to delivering quality service and improving customer experience. This year's theme captures the company's ambition to go beyond basic service delivery and build stronger relationships with customers.
Airtel Tanzania Managing Director Charles Kamoto expressed gratitude to employees, customers, partners, and stakeholders for their role in the company's growth journey. He commended employees for their dedication to serving customers and delivering quality service. Kamoto also praised customers for choosing and trusting the brand, emphasizing that their feedback is crucial in driving improvements across the business.
Kamoto highlighted Airtel's focus on strengthening connectivity across Tanzania and bringing services closer to the people. He noted that through connectivity, the company is creating opportunities, supporting business growth, enabling access to education, and contributing to building a growing economy and a more connected society. This aligns with the company's goal of ensuring that a customer's location does not become a barrier to communication, learning, or conducting business.
Airtel Tanzania Customer Experience Director Adriana Lyamba emphasized that going the extra mile means being willing to do more, listen more, improve more, and be closer to customers. She added that the impact of connectivity goes far beyond telecommunications, enabling customers to communicate with their families, helping businesses reach customers, and connecting communities to different opportunities.
As part of Customer Service Week, Airtel Tanzania is engaging directly with customers in different locations and communities across the country. The company aims to appreciate customers, listen to their experiences, and collect feedback that will support further improvements in service delivery. These engagements reinforce Airtel's belief that excellent customer service is not limited to a single week but is an everyday responsibility.
Airtel Tanzania continues to expand its footprint through shops, service points, and network investments across the country. The company is extending its network into rural and underserved communities through the rollout of new sites across different regions. This expansion aims to ensure that customers have access to reliable and efficient communication services, regardless of their location.
Airtel Tanzania has reiterated that its "Extra Mile" commitment will continue well beyond Customer Service Week. The company remains committed to putting customers at the heart of everything it does, through continued investment in connectivity, greater service accessibility, improved customer experiences, and the creation of more opportunities for individuals, businesses, and communities across Tanzania.
Key points
- Airtel Tanzania celebrates Customer Service Week with "Extra Mile" theme
- The company prioritizes customers through continued investment in connectivity and service accessibility
- Airtel Tanzania aims to create opportunities and support business growth through its services
