Unifi Uganda, a financial technology company, has posted several job openings for call centre agents. The company operates in Uganda, Zambia, Tanzania, and South Africa, providing personal lending products through branch-based channels. Unifi Uganda's call centre agents will be the primary point of contact for clients, handling inbound and outbound calls, processing loans, and resolving complaints. The successful candidates will report to the Team Leader and play a crucial role in delivering excellent customer service.
The key duties and responsibilities of the call centre agents include handling inbound and outbound calls with warmth, clarity, and confidence. They will process loan applications, assess affordability, and ensure clients understand the terms and conditions of the loans. The agents will also resolve queries with empathy and urgency, own problems until they are fixed, and handle complaints with dignity. Additionally, they will contact clients with outstanding accounts, help find repayment solutions, and monitor repayment schedules.
To qualify for the call centre agent position, applicants must have a degree in Banking, Finance, Business, or a related field. They should have at least one year of experience in a customer-facing or sales role, with basic knowledge of financial and credit concepts. Strong written and spoken communication skills in English are also required. The ideal candidate will have a client-first mindset, be calm and patient under pressure, and possess a target-driven attitude.
Unifi Uganda is looking for self-organized, reliable, and detail-oriented individuals who can manage their workload and follow set processes and systems accurately. The company values treating people with dignity, communicating clearly, and doing what they say they will do. The call centre agents will be expected to live by these values in every interaction with clients.
The job openings are part of Unifi Uganda's efforts to expand its customer service operations. The company has recently started operating in Uganda and is looking to build a team of skilled and motivated individuals. The call centre agents will play a critical role in delivering excellent customer service and driving business growth.
Interested applicants can apply online through the Ugandan Jobline website. The application deadline is November 7, and only shortlisted candidates will be contacted. The Ugandan Jobline website provides more information on the job openings and the application process.
The call centre agent position offers an opportunity for individuals to work in a dynamic and growing industry. Unifi Uganda provides training and development opportunities to its employees, enabling them to grow and develop their skills. The company is committed to creating a positive work environment and contributing to the economic growth of Uganda.
Key points
- The job openings are for call centre agents with no experience required.
- The successful candidates will handle inbound and outbound calls, process loans, and resolve complaints.
- The application deadline is November 7.
