The Tunisian government, led by Head of Government's Office chief Mansour Hamdi, is implementing reforms aimed at improving the performance of public institutions and ensuring the continuity and quality of basic services. These reforms are part of the government's strategic orientations, focusing on developing public service performance, improving economic and social returns, and maintaining financial balances. The reforms also aim to entrench good governance, transparency, and accountability principles.
The reforms involve clarifying responsibilities between management boards and supervisory authorities, strengthening the guiding and supervisory role of management boards, and adopting goal-based and result-based management. The government is also working to develop monitoring and evaluation mechanisms through performance agreements and program contracts that set expected commitments and results, with indicators to measure performance. These contracts will be finalized by December 2026.
The reform program includes restructuring public institutions, improving human and financial resource management, and developing analytical accounting and information systems. It also involves establishing or reactivating audit, risk, and strategy committees, and strengthening internal control and regular auditing. Additionally, the government aims to improve contract monitoring, receivables, and collection, as well as securing information systems.
On the financial level, the reforms aim to address financial and structural imbalances, reduce accumulated deficits, and restore financial balances. This involves rationalizing operating and management expenses, controlling production costs, improving productivity, and developing self-financing resources and diversifying funding sources. The government will prioritize investments with economic and social returns and sustainable financial viability.
As part of its efforts to simplify administrative procedures, the government has identified around 3300 administrative procedures, with 2250 procedures being simplified, representing a 70% progress rate. A national platform has been established to enable citizens to access information on administrative services, documents, and deadlines. The platform will be regularly updated to ensure data accuracy.
The government considers human resources a crucial element in the success of public institution reforms. To this end, it is working to develop human resource management methods that respond to the actual needs of institutions and their activities. This includes distributing human resources, reassigning available skills, and establishing an objective performance evaluation system that links returns to goals and tasks.
The digital transformation is a key driver of public administration modernization, with several digital projects underway, including the National Legal Information Portal, a unified electronic services portal, and a mobile application for administrative services. The government aims to expand digital services, with 34 digital service centers established in 21 governorates, serving over 900,000 citizens, and plans to establish 68 new digital service centers by 2030.
Key points
- The Tunisian government aims to simplify 2250 administrative procedures.
- Reforms focus on improving public service delivery and governance.
- Digital transformation is a key driver of public administration modernization.
