Tunisia's remote tax guidance center, operated by the General Directorate of Public Revenues under the Ministry of Finance, has received over 22,000 phone calls since the beginning of the year. The center, which provides tax guidance and support, recorded a significant increase in calls, with a 25.15% rise compared to the same period in 2025. The center's activities are aimed at providing assistance and answering tax-related queries from taxpayers.
According to data obtained from the center, a total of 22,048 calls were received between January and late September, comprising 26,748 questions. Some calls involved multiple questions, highlighting the complexity of tax-related issues faced by taxpayers. The center's performance in September was particularly notable, with 2,475 calls received, including 2,987 questions. The center responded to nearly all queries, with a 99.9% response rate.
The center's data also revealed that individuals accounted for the majority of calls, with 1,360 questions, or 54.9% of the total. Entities, including businesses and organizations, accounted for 1,115 questions, or 45.1%. The center's services are designed to cater to the needs of both individuals and entities, providing guidance on various tax-related matters.
The most common topics of inquiry at the center during September were related to the "Taj" system, which accounted for 17.07% of questions. Other topics included administrative procedures, with 11.15%, and income tax, with 9.74%. The center's services are aimed at providing clarity and support on these and other tax-related issues.
An analysis of the calls by sector revealed that service activities topped the list, accounting for 23.51% of questions. Non-commercial activities followed, with 14.65%, while commercial activities accounted for 8.11%. The center's services are designed to cater to the diverse needs of various sectors and industries.
The remote tax guidance center has been made available to the public through a dedicated phone number, 81.100.400. This service aims to provide assistance and support to taxpayers, helping them navigate the complexities of tax regulations and procedures. The center's performance has been satisfactory, with a 91.1% satisfaction rate among callers.
The center's achievements demonstrate the government's efforts to enhance taxpayer services and provide support through various channels. The remote tax guidance center is an important initiative aimed at promoting tax compliance and providing assistance to taxpayers. The center's services are expected to continue playing a vital role in supporting taxpayers and promoting a better understanding of tax regulations.
Key points
- The center received over 22,000 calls this year, with a satisfaction rate of over 91%.
- The center's services cater to both individuals and entities, providing guidance on various tax-related matters.
- The most common topics of inquiry at the center include the "Taj" system, administrative procedures, and income tax.
