The Regional Center of the National Retirement and Social Security Fund in Zaghouan, Tunisia, has been awarded the "Marhaba" mark for quality service. The award ceremony was attended by Zaghouan Governor Karim Al-Berengi and Ahmed Al-Ramadi, regional director of the North for the National Retirement and Social Security Fund. The "Marhaba" mark is a recognition of the center's efforts to improve service quality and reception conditions for citizens.
Governor Al-Berengi praised the center's achievement, considering it a reflection of the efforts made to improve service quality and reception conditions for citizens. He emphasized the importance of maintaining this level of performance and continuing to develop services that meet citizens' expectations and needs. The governor's comments highlight the center's commitment to providing high-quality services to its clients.
The center's director, Nabil Bellal, stated that the "Marhaba" mark was awarded after the center met various conditions and criteria in the field of quality reception. These criteria include direct and phone reception, guidance, and proper handling of incoming correspondence, among others. Bellal's statement underscores the center's dedication to meeting the required standards for quality service.
Bellal added that obtaining the "Marhaba" mark is a culmination of the efforts made by the center's staff to improve reception conditions and service quality. He emphasized that the center will continue to work on maintaining its achievements and enhancing its performance to meet citizens' requirements. The center's efforts aim to provide better services to its clients.
The "Marhaba" mark is prepared in coordination between the National Institute of Standards and Industrial Property and the Administrative Services Quality Unit, under the Prime Minister's office. The mark aims to improve the quality of reception services in various public structures that deal directly with service seekers. This initiative reflects the government's commitment to enhancing public services.
This is the second time the "Marhaba" mark has been awarded in Zaghouan, after the Regional Equipment Administration received it in late 2024. This demonstrates the public structures in the region's commitment to improving reception quality, developing administrative services, and strengthening relationships with citizens. The Zaghouan center's achievement is part of a broader effort to enhance public services in the region.
The "Marhaba" mark is a recognition of the center's efforts to provide high-quality services to its clients. The center's achievement reflects its commitment to improving service quality and reception conditions for citizens. The award ceremony highlights the center's dedication to meeting the required standards for quality service.
Key points
- The Regional Center of the National Retirement and Social Security Fund in Zaghouan receives the "Marhaba" mark for quality service.
- The center's achievement reflects its commitment to improving service quality and reception conditions for citizens.
- This is the second time the "Marhaba" mark has been awarded in Zaghouan, demonstrating the region's commitment to enhancing public services.
