Tunisia's Interior Ministry Citizen Space Earns "Marhaba" Label

The Tunisian Interior Ministry's citizen space has been awarded the "Marhaba" label, version 2020, in recognition of the high quality of services provided to citizens. The label was presented during a ceremony at the Center for Training and Support for Decentralization. The event was attended by senior officials from the Interior Ministry, the National Institute for Standardization and Industrial Property (INNORPI), and the Presidency of the Government.

The "Marhaba" label is a prestigious recognition of the quality of services provided by public institutions. The certification process, which began on April 30, 2025, involved a thorough evaluation of the citizen space's services, infrastructure, and staff. An audit team assessed the space's strengths and weaknesses, identifying areas for improvement. The evaluation process led to significant improvements in the space's operations, staff training, and infrastructure.

The Interior Ministry's citizen space was officially awarded the "Marhaba" label on August 7, 2026, after a successful audit. The label is a testament to the ministry's efforts to enhance the quality of services provided to citizens. The ceremony also honored the agents and staff who contributed to the certification process, which is part of the government's efforts to improve public services.

The "Marhaba" label is a key component of the Tunisian government's strategy to improve public services. The label aims to promote a culture of quality and excellence in public institutions, enhancing the citizen's experience. By earning the label, the Interior Ministry's citizen space has demonstrated its commitment to providing high-quality services to citizens.

The certification process involved a thorough evaluation of the citizen space's services, including the correction of deficiencies and the reinforcement of strengths. The process also focused on improving staff skills, infrastructure, and administrative organization. The successful audit is a significant achievement for the Interior Ministry, demonstrating its commitment to quality and excellence.

The awarding of the "Marhaba" label is a significant milestone in the Tunisian government's efforts to improve public services. The label is a recognition of the Interior Ministry's efforts to enhance the quality of services provided to citizens. The government aims to promote a culture of quality and excellence in public institutions, enhancing the citizen's experience.

The Interior Ministry's citizen space is now part of a select group of public institutions that have earned the "Marhaba" label. The label is a prestigious recognition of the quality of services provided by public institutions. The successful certification process is a testament to the ministry's commitment to quality and excellence, demonstrating its efforts to improve public services.

Key points

• The Tunisian Interior Ministry's citizen space has earned the "Marhaba" label for quality public services.
• The certification process involved a thorough evaluation of the citizen space's services, infrastructure, and staff.
• The label is a recognition of the ministry's efforts to enhance the quality of services provided to citizens.