The Tunisian National Institute for Standards and Industrial Property has awarded the "Marhaba" quality label to 13 regional and local offices of the National Social Security Fund. This recognition is a result of the offices' efforts to improve the quality of services provided to citizens. The label is a testament to the offices' commitment to enhancing the overall experience of citizens interacting with the fund.
The award ceremony was attended by Minister of Social Affairs, Issam Al-Hamr, who emphasized the importance of continuing efforts to improve the quality of services provided by the ministry and its affiliated institutions. He praised the 13 offices for obtaining the "Marhaba" label, highlighting the significance of this achievement in the context of the government's efforts to enhance public services.
The "Marhaba" label is part of a quality initiative aimed at improving public services in Tunisia. It is awarded to institutions that meet specific standards for reception, information, guidance, and service delivery. The label is designed to promote a culture of quality and excellence in public services, with a focus on citizen satisfaction.
The National Institute for Standards and Industrial Property plays a crucial role in implementing the "Marhaba" label. The institute evaluates institutions' compliance with the label's requirements and provides support to help them improve their services. The institute's efforts are aimed at promoting a culture of quality and excellence in public services.
The 13 offices awarded the "Marhaba" label have demonstrated their commitment to providing high-quality services to citizens. The offices are part of the National Social Security Fund, which provides a range of services to citizens, including pension and social security benefits. The award is a recognition of the offices' efforts to improve the overall experience of citizens interacting with the fund.
The "Marhaba" label is an important initiative aimed at improving public services in Tunisia. The label is designed to promote a culture of quality and excellence in public services, with a focus on citizen satisfaction. The awarding of the label to the 13 offices is a significant achievement, and it is expected to encourage other institutions to strive for excellence in their services.
The Tunisian government has been working to improve public services and promote a culture of quality and excellence. The "Marhaba" label is part of these efforts, and it is expected to play a key role in enhancing the overall experience of citizens interacting with public institutions. The awarding of the label to the 13 offices is a significant step towards achieving this goal.
Key points
- The "Marhaba" label is a quality initiative aimed at improving public services in Tunisia.
- 13 regional and local offices of the National Social Security Fund have been awarded the "Marhaba" quality label.
- The label is designed to promote a culture of quality and excellence in public services, with a focus on citizen satisfaction.
