Thirteen regional and local offices of Tunisia's Caisse Nationale de Retraite et de Prévoyance Sociale (CNRPS) have been awarded the 'Marhba' label by the Institut National de la Normalisation et de la Propriété Industrielle (INNORPI). This recognition acknowledges the offices' commitment to improving service quality and customer experience. The 'Marhba' label is a prestigious distinction that highlights an organization's dedication to excellence in public and private services.
The 'Marhba' label is part of a broader effort to enhance the quality of services provided to citizens. It evaluates institutions based on their adherence to a set of standards and best practices, including customer reception, information, orientation, and support. By obtaining this label, the CNRPS offices have demonstrated their ability to provide high-quality services and improve the overall experience of citizens interacting with these institutions.
The Minister of Social Affairs presided over a ceremony where certificates were awarded to the 13 CNRPS offices. The minister emphasized the importance of continuing efforts to improve service quality, particularly in areas such as customer reception, guidance, and support. The minister's comments highlight the government's commitment to enhancing the overall quality of services provided to citizens.
The Director-General of INNORPI highlighted the institute's crucial role in developing and promoting the 'Marhba' label. INNORPI's efforts focus on evaluating institutions' compliance with the label's requirements and supporting them in their continuous improvement endeavors. This support enables institutions to elevate their service quality and better meet citizens' needs.
The 'Marhba' label is an integral part of Tunisia's quality service initiative in the public sector. Its primary objective is to strengthen relationships between citizens and government institutions by establishing a set of standards and best practices for service delivery. By achieving this label, institutions demonstrate their commitment to providing high-quality services and improving citizens' experiences.
The awarding of the 'Marhba' label to CNRPS offices is a significant achievement, reflecting their dedication to service excellence. This recognition is expected to encourage other institutions to pursue similar quality service initiatives, ultimately enhancing the overall quality of services provided to citizens in Tunisia.
The 'Marhba' label serves as a benchmark for institutions to assess and improve their service quality. Its implementation is expected to have a positive impact on citizens' experiences and perceptions of public services in Tunisia. By promoting a culture of quality and excellence, the 'Marhba' label contributes to the country's efforts to improve its public services and enhance citizen satisfaction.
Key points
- The 'Marhba' label is a prestigious distinction that acknowledges institutions' commitment to excellence in public and private services.
- Thirteen CNRPS offices have been awarded the 'Marhba' label for their high-quality services and customer experience.
- The label is part of Tunisia's quality service initiative in the public sector, aiming to strengthen relationships between citizens and government institutions.
