Tugende, a company that provides asset finance, technology, and customer-centric services to informal sector entrepreneurs, is currently recruiting a Branch Executive to lead its operations in Mbarara, Uganda. The successful candidate will be responsible for growing the branch loan portfolio, ensuring profitability, and supervising a team of staff. Tugende's business model focuses on helping small businesses in Africa access affordable financing, build digital credit profiles, and access growth opportunities. With over 70,000 clients financed and hundreds of employees serving clients across Uganda and Kenya, Tugende is a significant player in the region's financial sector.
The Branch Executive will play a critical role in driving revenue and portfolio growth, supervising a team, and ensuring efficient operations. Key duties include leading marketing initiatives, allocating resources, and escalating issues that impede revenue generation. The candidate will also be responsible for portfolio quality, community relations, and team management. Tugende's core values of integrity, empathy, solutions orientation, teamwork, and continuous growth are essential for success in this role. The company seeks a candidate with a bachelor's degree in business administration or management and at least three years of management or supervisory experience.
Tugende's business model is designed to address the credit gap for small businesses in Africa. By providing asset finance, digital credit profiles, and growth opportunities, the company enables informal entrepreneurs to own income-generating assets, build a verifiable digital credit profile, and access future growth opportunities. The Tugende digital platform offers discounts, smartphones, e-commerce opportunities, and on-demand credit lines to its clients. With a strong focus on customer-centricity, Tugende aims to create a long-term ecosystem for micro, small, and medium-sized enterprises (MSMEs) to grow and thrive.
The successful candidate will be responsible for creating a good customer care environment at the branch, ensuring customer satisfaction, and responding to client queries. The Branch Executive will also train team members to provide good customer service and participate in customer activities. Additionally, the candidate will manage field operations, support the collection and recovery process, and ensure proper implementation of operations policies and procedures. Strong leadership and analytical skills are essential for success in this role.
Tugende offers a range of benefits to its employees, including career trajectory growth opportunities. The Branch Executive role has significant potential for growth, with the possibility of advancing to a Regional Manager position. The company seeks a candidate with excellent communication and interpersonal skills, a high degree of dependability and commitment, and the ability to connect with customers, colleagues, and the community.
The Branch Executive will be responsible for managing branch administration, including being the custodian of all branch resources, ensuring proper utilization and accounting. The candidate will also propose process, procedure, and cost-efficiency improvements for the branch and ensure a conducive working environment for team productivity. With a strong focus on community relations, the Branch Executive will act as a liaison between Tugende and local authorities in the area of operation.
To apply for the Branch Executive position, candidates should submit their applications by October 28. Tugende's application process is open and rolling until the position is filled. Interested candidates can apply through the company's website or other designated channels.
Key points
- Tugende is seeking a Branch Executive to drive growth in its Mbarara, Uganda branch.
- The successful candidate will be responsible for growing the branch loan portfolio, ensuring profitability, and supervising a team of staff.
- The role offers significant potential for career growth and development within the company.
