Termii, a customer communication infrastructure company, has launched Termii V4, an upgraded version of its customer communication platform. The new platform combines API messaging, automated marketing campaigns, and omnichannel customer support, providing businesses with a unified system to manage customer relationships. This development builds on Termii's existing messaging infrastructure, which has processed over 5 billion transactions with a 99.9% uptime.
According to Gbolade Emmanuel, CEO of Termii, customer communication is no longer about individual messages or channels, but about understanding and acting on the larger customer relationship. With Termii V4, businesses can now connect their messaging, engagement, and support capabilities to build stronger customer experiences. The platform's foundation is based on Termii's trusted messaging infrastructure, which delivers OTPs, payment alerts, and fraud notifications reliably across various channels, including SMS, Email, Voice, USSD, and WhatsApp.
Termii V4 introduces three key capabilities: Signals, Engage, and Resolve. Signals provide the trusted messaging foundation, while Engage enables businesses to run targeted campaigns and set up automated, AI-powered journeys that trigger from a signal. Resolve brings support into the same thread, allowing businesses to respond with AI Agents or human agents across multiple channels, with full context of the customer's previous interactions.
The launch of Termii V4 is significant for businesses operating in fast-moving global markets, as customers now expect consistency regardless of where an interaction starts. A platform that treats messaging, engagement, and support as one connected system, rather than three disconnected tools, changes how businesses can manage customer relationships at scale.
Termii V4 is built on the same infrastructure that already processes billions of transactions with a 99.9% uptime SLA, ensuring reliability and performance. Businesses can explore the platform and book a demo to see how messaging, marketing campaigns, and customer support work together. Termii aims to help businesses across Africa and beyond connect with their customers at critical moments.
The new platform allows businesses to watch a full walkthrough of Termii V4 to understand its capabilities. By integrating API messaging, automated marketing campaigns, and omnichannel customer support, Termii V4 provides a comprehensive solution for businesses to manage their customer communication in one place.
Termii's customer communication infrastructure has been instrumental in helping businesses connect with their customers. With the launch of Termii V4, the company continues to innovate and provide solutions that meet the evolving needs of businesses and customers alike.
Key points
- Termii V4 integrates API messaging, automated marketing campaigns, and omnichannel customer support into one unified platform.
- The platform is built on Termii's existing messaging infrastructure, which has processed over 5 billion transactions with a 99.9% uptime.
- Termii V4 enables businesses to manage customer relationships at scale, providing a consistent experience across various channels.
