The Société de gestion et d’exploitation des aéroports de Guinée (SOGEAG) recently held a ceremony at Conakry's Ahmed Sékou Touré International Airport to award two free flights to passengers as part of its Hospitality Week. The two winners, Aliou Badara Samb and Aïssatou Sy, received their tickets to Nouakchott, Mauritania, and Freetown, Sierra Leone, respectively. The flights were offered in collaboration with Mauritania Airlines and Air Sénégal.
Aliou Badara Samb, a former prefect of Dakar, was overjoyed to receive his free ticket to Nouakchott. He stated that he was surprised and pleased to receive the offer, saying that it was a demonstration of African hospitality. Samb was traveling to accompany a friend and was set to depart Conakry at 19:00. The SOGEAG covered all expenses for his round-trip journey.
Aïssatou Sy, a passenger on Air Sénégal, was also thrilled to win a free ticket to Freetown via Dakar. She expressed her gratitude to the SOGEAG team for the generous gift, saying that she was not expecting such an opportunity. Sy was emotional about winning the ticket and appreciated the gesture.
The Hospitality Week, launched on Monday, aims to prioritize the human experience in customer service. The event's theme, "L'humain au cœur de l'expérience client," reflects the SOGEAG's commitment to honoring passengers and visitors. The initiative includes offering free refreshments and traditional Guinean food, as well as cultural performances.
The SOGEAG's efforts to improve customer experience also involve gathering feedback through satisfaction surveys and direct interactions. This helps the organization better understand passengers' needs and continually enhance the quality of airport services. The initiative has received positive feedback from airline representatives, including Penda Fall, who praised the warm welcome she received in Guinea.
Penda Fall, representing Air Sénégal in Guinea, shared her experience of feeling integrated into the local community. She appreciated the warm reception and support she received, saying that it made her feel at ease. Fall received recognition from the SOGEAG team for her positive experience.
The Hospitality Week is a seven-day event that showcases the SOGEAG's commitment to customer satisfaction. By prioritizing the human experience, the organization aims to create a welcoming environment for passengers and visitors. The free flights offered to the two winners are a testament to the SOGEAG's efforts to make a positive impact on travelers' experiences.
Key points
- The SOGEAG offered two free flights to passengers as part of its Hospitality Week, which aims to prioritize the human experience in customer service.
