The Senegalese government has initiated the process of validating a national strategy aimed at improving the welcome and orientation of users in public administrations. This move is part of efforts to strengthen the quality of public service and restore citizens' trust. The strategy is being implemented under the National Transformation Agenda for Public Service. Minister of Public Function, Labor, and Public Service Reform Mamadou Lamine Dianté announced this development in Dakar.
According to Minister Dianté, the welcome and orientation of users constitute the first contact between citizens and public service. Therefore, it is crucial to significantly improve these aspects to regain citizens' trust. The minister was presiding over a validation workshop for the National Strategy for Welcoming and Orienting Users in Administrations. This initiative aims to address numerous dissatisfactions expressed by citizens, particularly in healthcare and security sectors.
The minister highlighted the need to simplify procedures and integrate digital transformation in the administration. This will prevent the digitalization process from reproducing the difficulties encountered by users in their administrative procedures. Minister Dianté emphasized that simplifying procedures and achieving interoperability will significantly alleviate citizens' burdens. This interconnection of administrative information systems will enable users to complete certain procedures in one location.
The interoperability of administrative systems will eliminate the need for users to search for documents from multiple services, reducing processing delays. Representing the Minister of Telecommunications and Digital Technology, Serigne Ahmadou Bamba Sy reaffirmed his department's commitment to supporting this reform through digital tools. He mentioned the interoperability platform and the e-Senegal one-stop shop as instruments to facilitate citizens' access to administrative services.
The National Transformation Agenda for Public Service aims to address citizens' concerns and improve public service delivery. The validation of the national strategy for welcoming and orienting users is a significant step towards achieving this goal. This initiative will enhance the overall user experience in public administrations and promote a more efficient and citizen-centric public service.
The government has been working to address citizens' concerns and improve public service delivery. The minister's emphasis on simplifying procedures and integrating digital transformation reflects the government's commitment to reforming the public service. This reform will have a positive impact on citizens' interactions with public administrations.
The implementation of the national strategy will require collaboration between various government departments. The Ministry of Public Function, Labor, and Public Service Reform will work closely with the Ministry of Telecommunications and Digital Technology to ensure the successful rollout of this initiative. The government is expected to continue engaging with citizens and stakeholders to ensure that the public service meets their needs and expectations.
Key points
- The Senegalese government is validating a national strategy to improve user experience in public administrations.
- The strategy aims to simplify procedures and integrate digital transformation in the administration.
- The initiative is part of the National Transformation Agenda for Public Service.
