NTT DATA has implemented SAP SuccessFactors solutions and SAP Business Data Cloud, integrated with Joule, SAP's AI orchestrator, to transform its global People and Culture processes. This move aims to replace multiple legacy HR systems with a unified platform for people data and processes. The new system is expected to strengthen decision-making, improve the employee experience, and enhance workforce planning.
The implementation, which will take 12 months to complete, will serve as the system of record for people and talent data. According to Stijn Nauwelaerts, Chief People Officer at NTT DATA, the initiative reflects the company's view of talent as a strategic differentiator and AI as a capability that should be embedded across enterprise organizations. The goal is to create an environment where employees feel empowered to do their best work, regardless of their location.
NTT DATA, a global leader in AI, digital business, and technology services, serves 75 percent of the Fortune Global 100. The company has a global presence and a revenue of over $30 billion. By adopting SAP SuccessFactors solutions, NTT DATA aims to create a single, authoritative source of HR data and processes, laying the foundation for faster and more consistent HR services across the organization.
The implementation of SAP Business Data Cloud will connect HR data with insights across other business functions. This will enable NTT DATA to make more informed decisions and improve its overall business operations. Thomas Saueressig, Chief Customer Officer and Member of the Executive Board of SAP SE, noted that NTT DATA is demonstrating how AI and cloud technology can redefine the employee experience.
NTT DATA's adoption of SAP Cloud ERP Private solutions in 2025 was a precursor to the current implementation. The company applied its own SAP expertise to design and roll out the platform, which will also strengthen its ability to guide clients through AI-driven HR transformation. This firsthand experience will enable NTT DATA to better support its clients in their own HR transformation journeys.
The unified HR platform is expected to unlock new levels of productivity and support a connected workforce worldwide. With a single platform, NTT DATA will be able to provide faster and more consistent HR services, enhancing the overall employee experience. The company aims to create an environment where employees can thrive and do their best work.
The implementation of SAP SuccessFactors solutions and SAP Business Data Cloud is a significant step in NTT DATA's People and Culture transformation journey. The company is leveraging SAP's expertise in AI and cloud technology to drive its HR transformation and improve its overall business operations. This move is expected to have a positive impact on NTT DATA's employees and its clients.
Key points
- NTT DATA adopts SAP SuccessFactors solutions and SAP Business Data Cloud to unify HR systems.
- The implementation aims to strengthen decision-making, improve the employee experience, and enhance workforce planning.
- The unified HR platform is expected to unlock new levels of productivity and support a connected workforce worldwide.
