Skytrax has released its 2026 rankings of the top 10 airlines in Africa, with RwandAir securing the fifth position. The airline has shown significant improvement, moving up from 65th to 62nd globally among the top 100 airlines. This achievement is a testament to RwandAir's commitment to providing exceptional service to its passengers. The airline has also been recognized for its excellent customer service, beating out major airlines such as EgyptAir and Ethiopian Airlines.
The Skytrax World Airline Awards, held in London on September 18, 2026, honored RwandAir with the award for the airline with the best customer service in Africa. This award is based on the way airline staff treat passengers, both at airports and on board. RwandAir's CEO, Yvonne Manzi Makolo, attributed the award to the dedication and professionalism of the airline's staff, highlighting their exceptional service to passengers.
RwandAir operates from its hub at Kigali International Airport, offering flights to various destinations in Africa, Europe, and the Middle East. In addition to its own flights, the airline has partnerships with other airlines through codeshare and interline agreements, allowing passengers to seamlessly connect to other destinations worldwide. This has significantly expanded RwandAir's reach and connectivity.
The airline's fleet consists of Airbus A330, Boeing 737-800NG, and Bombardier Q400 aircraft, as well as a cargo plane. RwandAir's commitment to service excellence is reflected in its high rankings and awards. The airline's staff have demonstrated exceptional dedication to providing a world-class experience for passengers, setting a high standard for the industry.
The top 10 airlines in Africa for 2026, according to Skytrax, are Ethiopian Airlines, EgyptAir, Air Mauritius, Royal Air Maroc, RwandAir, South African Airways, Kenya Airways, FlySafair, Fastjet, and LIFT. Globally, Singapore Airlines has taken the top spot, followed by Qatar Airways and Cathay Pacific Airways.
RwandAir's achievement is a significant milestone for the airline, demonstrating its commitment to service excellence and customer satisfaction. The airline's continued growth and expansion are a testament to its dedication to providing exceptional air travel experiences for its passengers.
As RwandAir continues to grow and expand its operations, it remains focused on providing exceptional service to its passengers. With its commitment to excellence and customer satisfaction, RwandAir is poised to maintain its position among the top airlines in Africa and globally.
Key points
- RwandAir ranked fifth among top 10 airlines in Africa for 2026 by Skytrax.
- RwandAir awarded for best customer service in Africa at Skytrax World Airline Awards.
- RwandAir operates flights to various destinations in Africa, Europe, and the Middle East.
