ProvidusUnity Bank has started a series of customer engagement forums across Northern Nigeria, gathering over 1,000 customers and prospects in Kano, Sokoto, and Abuja. The forums aim to strengthen relationships, enhance service delivery, and understand customer needs following the bank's successful merger and integration. This initiative is part of a nationwide stakeholder engagement programme.
The forums provide a platform for customers and prospects to interact directly with the bank's leadership and business teams. Participants gain insights into the bank's offerings and share feedback on their financial needs and expectations. The engagements cover key business segments, including credit, customer experience, digital banking, payments, trade services, and export financing.
The customer engagement forums follow the successful merger and integration that created ProvidusUnity Bank. The merger aimed to build a stronger institution with enhanced capabilities, broader reach, and greater capacity to support individuals, businesses, and critical sectors of the Nigerian economy. With the integration process substantially completed, the bank has commenced direct engagements with customers.
Managing Director and Chief Executive Officer of ProvidusUnity Bank, Walter Akpani, emphasized the importance of strong customer relationships for meaningful growth and long-term success. He stated that the engagements allow the bank to listen to customer feedback, understand priorities, and identify new ways to support their growth. The bank's vision is to be a trusted partner in customers' success.
The customer engagement forums reflect ProvidusUnity Bank's commitment to preserving customer intimacy while leveraging the scale, strength, and opportunities created by the merger. The initiative ensures that the bank's products, services, and operating model remain closely aligned with customer needs. The bank aims to provide bespoke financial solutions that empower customers and support economic growth.
The Northern Nigeria engagements are expected to be followed by similar forums in other parts of the country. ProvidusUnity Bank continues to deepen stakeholder engagement and deliver on its promise of expanding financial access, supporting enterprise growth, and creating sustainable value across communities and businesses nationwide.
ProvidusUnity Bank's customer engagement forums reinforce the bank's commitment to maintaining open dialogue with stakeholders and strengthening its position as a trusted financial partner. The bank's efforts focus on creating opportunities for individuals, contributing meaningfully to Nigeria's economic development, and supporting businesses to grow.
Key points
- ProvidusUnity Bank holds customer engagement forums in Kano, Sokoto, and Abuja to better understand customer needs and enhance service delivery.
- The forums provide a platform for customers and prospects to interact directly with the bank's leadership and business teams.
- The initiative reflects the bank's commitment to preserving customer intimacy while leveraging the scale, strength, and opportunities created by the merger.
