Orange Mali is hosting its first-ever "Orange Day" event on November 13-14 at the Place du Cinquantenaire in Bamako. The event aims to bring together the company's various departments and customers for direct interaction. During the two-day event, over 200 Orange Mali employees will be present at stands to listen to customers, address their concerns, and provide solutions on the spot. The event is open to the public and free of charge.
The "Orange Day" event is part of Orange Mali's effort to enhance customer satisfaction and build trust. According to the company, customers will have the opportunity to discuss any issues or concerns they may have without any restrictions. The event will feature a festive atmosphere, with gift distributions and free concerts scheduled throughout the two days. By engaging directly with customers, Orange Mali hopes to gain a better understanding of their needs and expectations.
In addition to the customer engagement event, Orange Mali has also announced a reduction in fees for its Orange Money service. Effective November 2, 2026, to February 2, 2027, the company will waive transfer fees for transactions within the country. Furthermore, customers will no longer incur fees for withdrawals during this period. This move aims to make Orange Money a more convenient and affordable option for users.
The "Orange Day" event also provided an opportunity for Orange Mali to strengthen its relationship with journalists. The company has expressed its commitment to better supporting journalists, particularly in terms of training and internet connectivity. This move is expected to enhance the overall working experience of journalists and enable them to produce high-quality content.
The event is seen as a significant step in Orange Mali's customer-centric approach. By engaging directly with customers and offering reduced fees for its Orange Money service, the company aims to demonstrate its commitment to meeting the needs of its users. The "Orange Day" event is expected to contribute to a better understanding between Orange Mali and its customers.
Orange Mali's initiative to reduce Orange Money fees is expected to benefit a large number of customers. The company's decision to waive transfer fees and eliminate withdrawal fees will make it easier for users to send and receive money within the country. This move is likely to increase the adoption and usage of Orange Money services.
The "Orange Day" event is a unique opportunity for Orange Mali to showcase its commitment to customer satisfaction. With over 200 employees present at the event, customers will have ample opportunity to engage with the company's representatives and get their concerns addressed. The event's success will likely be measured by the level of customer engagement and the feedback received from attendees.
Key points
- Orange Mali waives Orange Money transfer fees and eliminates withdrawal fees from November 2, 2026, to February 2, 2027.
