NFT Consult Limited, a business process outsourcing firm with offices in several African countries, has posted a job advertisement for a Contact Centre Outbound Officer in Kampala, Uganda. The successful candidate will be responsible for proactively engaging customers through outbound calls and other approved communication channels to support customer acquisition, retention, and sales campaigns. The role requires delivering excellent customer experiences while achieving agreed productivity, quality, and campaign targets.
The Contact Centre Outbound Officer will be responsible for customer experience management, including delivering professional and courteous service, resolving customer concerns, and escalating complex issues. The officer will also be responsible for outbound customer engagement, making calls to customers in line with approved campaigns and business objectives, promoting the bank's products and services, and conducting customer satisfaction surveys.
In terms of sales and business growth, the Contact Centre Outbound Officer will identify customer needs and recommend suitable products and services, generate quality leads and referrals, and support customer retention and loyalty initiatives. The officer will also be responsible for achieving sales, conversion, and campaign targets assigned by management. The role requires a first degree in any discipline, with 1-2 years of cognate experience in branch banking being an added advantage.
The ideal candidate for the Contact Centre Outbound Officer position should possess recognizable customer centricity, good telephone and email etiquette, and tele-sales techniques. Effective communication skills, both written and verbal, are also required, as well as good knowledge of the bank's products and services, policies, processes, and procedures. The officer should be able to work in a team environment, handle stress, and maintain a calm demeanor in escalated situations.
NFT Consult Limited has emphasized the importance of integrity, innovation, and teamwork in its business behaviors. The company is committed to excellence, delivering outstanding results, and making a positive impact on its customers and stakeholders. The Contact Centre Outbound Officer position is a full-time role with 8-hour workdays, and the company is open to applications from suitably qualified individuals.
Interested applicants can apply online for the Contact Centre Outbound Officer position through the Ugandan Jobline website or the company's application page. The deadline for applications is October 9, 2026, and only shortlisted candidates will be contacted. The position offers an opportunity for individuals to work in a dynamic and customer-focused environment, contributing to the growth and success of NFT Consult Limited.
The Contact Centre Outbound Officer position is one of several job openings currently available at NFT Consult Limited and other companies in Uganda. Related jobs include Contact Centre Supervisor – Outbound Jobs, Customer Service Agent, and Market Liaison Officer. Individuals can visit the Ugandan Jobline website or Facebook page for more information on available jobs and to apply online.
Key points
- NFT Consult Limited is seeking a Contact Centre Outbound Officer in Kampala, Uganda, to engage customers through outbound calls and other communication channels.
- The successful candidate will be responsible for delivering excellent customer experiences, achieving sales targets, and promoting the bank's products and services.
- The deadline for applications is October 9, 2026, and interested applicants can apply online through the Ugandan Jobline website or the company's application page.
