Farmers in Namibia have expressed frustration with the Namibia Revenue Agency (Namra), accusing the agency of poor service, delays in tax refunds, and providing conflicting information. This has left them uncertain about their tax obligations. The concerns were raised during a meeting between farmers and Namra officials in Windhoek. The farmers highlighted the challenges they face in meeting tax deadlines while Namra takes weeks to resolve complaints and correct payment records.
Omaheke farmer Vemunjengua Kavari shared his experience with Namra, describing it as frustrating. He visited the agency's office in August to transfer a credit between his tax accounts and determine how much he owed. Despite paying the requested amount, his account was not updated. After multiple follow-ups and a rejected application, an official confirmed that his account was clear. However, his 2025 tax payment was still not reflected correctly on Namra's system.
Kavari criticized Namra's integrated tax administration system, calling it a "nightmare" and a "pain." He questioned why taxpayers face penalties for late payments while Namra cannot guarantee when refunds will be paid. Kavari also expressed concerns about paying again to avoid penalties, despite expecting a credit towards his 2026 taxes. His experience has left him considering paying again to avoid complications.
Another Omaheke farmer, Neville Uandara, complained about receiving conflicting advice from Namra employees. He urged the agency to improve staff training, suggesting that the incorrect information may be due to a lack of education among employees. Farmer Romanus Kawana also criticized Namra's procedures, stating that they make tax compliance difficult and frustrate farmers.
In response to the farmers' concerns, Namra manager for audit and compliance Vivian de Koe advised taxpayers to approach principal officers if they receive conflicting information. She confirmed that Namra trains employees and conducts performance reviews. De Koe also encouraged taxpayers to report poor service to supervisors, but acknowledged that some taxpayers may fear victimization.
Namra manager of audits, return processing, and refund verification Richard Mbuende acknowledged the difficulties faced by farmers, particularly during the foot-and-mouth disease (FMD) outbreak. He sympathized with the farmers and encouraged them to escalate their concerns to his attention. Mbuende also mentioned that Namra processes refunds after completing audits but could not provide a specific payment timeframe.
According to Mbuende, Namra has 35,342 registered farmers. The agency's response to the farmers' concerns aims to address the challenges and improve the tax administration system. The meeting between farmers and Namra officials highlights the need for improved communication and service delivery.
Key points
- Namibian farmers criticize Namra's tax system for poor service and delays in tax refunds.
- Farmers receive conflicting information from Namra employees, leading to frustration and uncertainty.
- Namra acknowledges the challenges and pledges to improve its services and communication with taxpayers.
