MTN Uganda, a subsidiary of MTN Group, a multinational telecommunications company operating in Africa and the Middle East, has posted a job vacancy for an Administrator – Activations and Provisioning. The successful candidate will be responsible for ensuring that all vetted service requests are timely and accurately registered, assigned the correct tariffs on the billing system, or a work order is raised for services requiring technical configuration. This role is based in Kampala, Uganda.
The Administrator will be responsible for accurately and timely registering, provisioning, and activating customer requests for service on the billing system. They will also raise work orders for service requests that require installation or configuration by technical, IT, or VAS departments. Additionally, the Administrator will ensure that the correct billable services and tariffs are assigned during activation of new subscribers and provisioning of additional services.
The ideal candidate for this role should have a Bachelor's degree in business administration, accounting, or a related course. They should have at least 3 years of experience in a busy customer environment, preferably in a service and business-driven organization. Knowledge of MTN Uganda Enterprise products and services, as well as the billing environment, including DCLM, DCBS, and SVP applications, is also required.
The Administrator will be responsible for safely managing client records, including contracts and subsequent client communications. They will also manage SIM card stock and pre-activation equipment, perform regular audits on provisioned services, and liaise with internal customers to resolve queries. The role requires excellent interpersonal skills, a high sense of integrity, and good planning and organization skills.
The successful candidate will be required to perform daily, weekly, and monthly service provision checks, make after-sale/client welcome calls, and refer clients to download and use MTN Apps. They should be a team player with excellent communication skills, high concentration and accuracy levels, and trouble-shooting and problem-solving skills.
MTN Uganda is encouraging female applicants to apply for this role. The company offers a range of products and services, including telecommunications and digital solutions, to its customers. The Administrator will play a critical role in ensuring that customer requests are handled efficiently and effectively.
Interested and qualified candidates can apply online through the Ugandan Jobline website. The deadline for applications is October 12, 2026. Only shortlisted candidates will be contacted. MTN Uganda is an equal opportunities employer and welcomes applications from qualified candidates.
Key points
- MTN Uganda is seeking an Administrator for Activations and Provisioning to ensure timely and accurate registration of customer requests.
- The successful candidate will require a Bachelor's degree in business administration, accounting, or a related course, and at least 3 years of experience in a busy customer environment.
- The Administrator will play a critical role in ensuring that customer requests are handled efficiently and effectively, and will be responsible for safely managing client records and performing regular audits on provisioned services.
