The Mozambican government has announced plans to accelerate the digital transformation of public services by 2029. A technical commission has been established to oversee the implementation of this agenda. The commission will review an operational plan that outlines concrete actions to improve the quality of services provided by the state. The goal is to make public services more accessible and efficient.
The Minister of State Administration and Public Function, Inocêncio Impissa, emphasized that citizens should feel the impact of digital transformation in their daily lives. He stated that the process will improve the quality of public services and the efficiency of the state. The digital transformation aims to enhance the overall experience of citizens when interacting with public institutions.
Adilson Gomes, CEO of the Digital Transformation and Innovation Agency, highlighted the need for a coordinated approach to digital transformation. He stressed that public institutions must work within a common architecture to provide integrated services to citizens. The Portal Cidadão, which already offers 26 services, is a key initiative in this effort. Over 3,000 citizens have accessed the platform so far.
The Portal Cidadão allows citizens to access various services, including those from the National Road Transport Institute (INATRO) and the Tax Authority. The platform aims to enable citizens to request and obtain public services without having to physically visit institutions. This is particularly important for citizens living in rural areas or abroad.
The government's agenda also includes the launch of the Interoperability Portal, which will connect different systems of public institutions. A payment platform for state services is also planned. The implementation of CloudGov and the Government Data Center aims to improve the use of technological infrastructure and data management.
The integration of different systems and databases is expected to reduce duplication of investments and costs for the state. The goal is also to reduce face-to-face interactions between citizens and public institutions, minimizing opportunities for corruption. However, financing remains a significant challenge for implementing digital transformation.
The Technical Commission aims to harmonize the Digital Transformation Operational Plan within the next two to three months. The plan will define the estimated cost of implementing the proposed actions and expected results for the coming years. The commission's efforts will be crucial in driving Mozambique's digital transformation agenda forward.
Key points
- The Mozambican government aims to accelerate digital transformation of public services by 2029 through a new operational plan.
- The Portal Cidadão already offers 26 services, with over 3,000 citizens accessing the platform so far.
- Financing remains a significant challenge for implementing digital transformation in Mozambique.
