The Union Socialiste des Forces Populaires (USFP) party in Morocco has unveiled a groundbreaking program aimed at overhauling the country's administrative system. As part of its electoral platform, the party has made a commitment to reform the administration, focusing on six key areas. The USFP's vision seeks to transform the state apparatus from a bureaucratic labyrinth into a lever of trust, efficiency, and modernity. This initiative aims to address the issue of slow administrative processes.
A key aspect of the USFP's program is the digitalization of administrative procedures. The party has set an ambitious target of achieving 90% digitalization of administrative procedures by 2030, introducing a "zero paper, zero travel" policy. This will eliminate the need for multiple justifications and enable secure inter-administrative exchange of documents. Citizens and businesses will no longer be required to provide documents already held by the state. A unified digital wallet will be introduced, incorporating identity cards, driving licenses, and other essential documents.
The USFP's program also proposes a significant shift in the relationship between citizens and the administration. The party suggests that administrative silence should be considered as tacit approval for authorizations and attestations that do not relate to national security or public domain. Strict deadlines will be set for each service, and failure to meet these deadlines will result in automatic validation of the request. This change aims to transfer responsibility for delays from citizens to the administration.
The USFP's program also focuses on reducing bureaucratic delays. The party aims to decrease processing times for dossiers by 70%. To achieve this, a culture of result-oriented performance will be introduced in the public sector. Administrative officials will be evaluated based on their adherence to deadlines, and a national observatory will publish an annual ranking of the most efficient administrations and public establishments.
The USFP's program also includes the creation of a universal one-stop shop for citizens and businesses. This will provide a secure, multilingual digital platform for users to manage their administrative tasks, make online payments, and track their applications in real-time. The platform will serve as a single entry point for all administrative services.
The USFP's program also addresses territorial and social disparities. The party proposes deploying mobile offices and digital accompaniment services to rural areas, ensuring that public services are accessible to all Moroccans, regardless of their location. This initiative aims to bridge the gap between urban and rural areas and provide equal access to public services.
The USFP's administrative reform program is built around the concept of proactive administration. The party proposes that the state should anticipate citizens' needs and automatically provide services when eligibility conditions are met. This approach will be combined with transparent publication of budgets, market data, and performance indicators, as well as regular satisfaction surveys.
Key points
- The USFP's program aims to digitalize 90% of administrative procedures by 2030.
- The program proposes that administrative silence should be considered as tacit approval for authorizations and attestations.
- The USFP aims to reduce processing times for dossiers by 70%.
